Account Manager
Cell Signaling Technology, Inc.
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Benefits offered by this job
Job summary
Cell Signaling Technology in Danvers, MA is seeking an Account Manager to drive adoption of core product portfolio within academic research institutions across the US. You will build deep relationships with PIs, lab managers, and procurement teams, manage the regional sales pipeline, and hit quarterly revenue targets through tailored campaigns and strategic account planning.
You'll collaborate with Sales, Marketing, Product and R&D, provide feedback on customer needs, and navigate university
Qualifications
- Bachelor’s degree in Life Sciences or related field.
- 2+ years in technical sales, field support, or inside sales in life sciences.
- Practical experience with antibody applications (IHC, Flow Cytometry, ELISAs, imaging).
- Understanding of academic workflows, grant cycles, and discovery science.
- Ability to manage complex sales environments and build long-term relationships.
- Excellent communication, presentation, and time management.
- Proficient in Microsoft Office and CRM systems like Salesforce.
- Hybrid schedule (min 3 days in office) with travel as needed.
Responsibilities
- Revenue Growth & Account Management: achieve quarterly sales goals and promote core products.
- Customer & Stakeholder Engagement: build relationships with PIs, lab staff, and procurement contacts; partner with core facilities.
- Cross-Functional Collaboration: work with Sales, Product, Marketing, and R&D; relay customer feedback.
- Market Intelligence: gather trends, funding directions, and opportunities; participate in conferences and vendor events.
- Administrative & Compliance: maintain records, pricing, and account documentation; ensure policy compliance.
Skills
Education
Tools
Job description
The Account Manager (AM) is responsible for executing sales strategies and managing a regional portfolio of higher education institutions, universities, and academic research centers across the US to drive product adoption and revenue growth. This individual focuses on building deep relationships with Principal Investigators (PIs), lab managers, and purchasing departments, managing the sales pipeline, and achieving quarterly revenue targets for CST’s core product portfolio within the academic research sector.
- Achieve quarterly sales goals within an assigned territory.
- Focus on promoting core products and executing defined sales campaigns tailored to university research workflows.
- Navigate university purchasing systems, institutional contracts, and grant‑funded procurement cycles.
- Accurately log all sales activity and opportunities in the CRM.
- Establish and maintain relationships with technical end‑users (bench scientists, postdocs, graduate students), Principal Investigators (PIs), and academic procurement contacts.
- Build strong partnerships with university shared resource facilities and core laboratories (e.g., flow cytometry cores, imaging cores) to explore institutional volume opportunities.
- Act as a trusted advisor, ensuring exceptional customer experience through proactive communication and solution‑oriented selling that aligns with academic research goals.
- Partner with Sales, Product Management, Marketing, and R&D to deliver high‑impact engagement.
- Provide customer feedback and trends to internal teams to support product innovation and service improvement.
- Coordinate with technical/application scientists to address complex academic workflow needs and provide robust scientific support.
- Gather and share market intelligence on academic research trends, Government, Private and Philanthropic grant organization funding directions, competitive activity, and emerging scientific needs.
- Identify new business opportunities within university systems and inform commercial strategy.
- Participate in local scientific conferences, university vendor shows, symposia, and customer meetings to stay ahead of industry trends.
- Maintain accurate records, pricing agreements, and account documentation.
- Ensure compliance with university purchasing guidelines, contractual obligations and ethical sales practices.
- Manage expense budgets and submit timely reports.
- Bachelor’s degree in Life Sciences or a related field
- 2+ years of experience in technical sales, field support, or inside sales in the life science industry.
- Practical experience with common antibody applications (e.g., IHC, Flow Cytometry, ELISAs, High Content Imaging).
- A functional understanding of academic research workflows, grant funding cycles and foundational discovery science.
- Proven ability to manage complex sales environments and build long‑term customer relationships across various university departments.
- Excellent communication, presentation, and time management skills.
- Computer proficiency including Microsoft Office and CRM systems like Salesforce.com.
- Ability to work a hybrid schedule (minimum 3 days/week in the office) and travel as necessary within the assigned territory, with occasional domestic travel for conferences and sales trainings and meetings.
- Master’s degree in Life Science or related fields or equivalent hands‑on academic research experience
- Experience selling to or supporting academic, higher education or government research accounts.
- Familiarity with university procurement processes, e‑procurement platforms and institutional buying groups.
- Demonstrated success in high‑value solution and services selling or supporting academic research.
- The ability to perform repetitive motions with the wrists, hands, and fingers.
- The ability to extend hands and arms in any direction to access materials, equipment, or a keyboard.
- The ability to sit for long periods of time (often more than 70% of the workday).
- Ability to view and read information from a computer monitor, reports, and documents.
- Physically able to safely lift and carry 25 pounds to move, install, unpack PC equipment, office supplies, etc. as required
- Willingness to travel domestically and internationally for meetings, client visits, and company training (approx. 20‑30%).
This position has a starting base salary range of $109,000 - $154,000 per year, which the company, in good faith, reasonably expects to pay for this role at the time of posting. Actual compensation within this range will be determined based on factors including, but not limited to, relevant skills, qualifications, experience, and internal equity.
At Cell Signaling Technology (CST), we recognize that people will always be our most important asset. Providing a safe, inclusive, and stimulating working environment that understands the importance of diversity, human dignity, and meaningful work is as important as establishing company policies that incorporate excellent health insurance and pay benefits. We recognize that the development of people is the key to their happiness and thus ensure every employee has impactful discussions with their manager and develops actionable performance and professional development plans. Lastly, we are committed to engaging and supporting our employees in committees and philanthropy that benefit their local communities and environment through community investment programs.
- Medical (BCBS) and Dental (Delta Dental) plans paid at 90%
- Vision Insurance
- Life Insurance, Short and Long Term Disability
- Flexible Spending accounts
- 401(k) Plan with 6% match
- Tuition Reimbursement
- Generous PTO package
- Parental Leave
- Pet Insurance
- Employee Assistance Program
- Onsite Subsidized Cafeteria
- Free Parking
Cell Signaling Technology (CST) is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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