Account Manager

Dickerson Group; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

401(k)

Paid time off

Job summary

Alera Group in Dallas, TX is seeking an Account Manager for Employee Benefits who will deliver proactive client service, thoughtful benefits strategy, and a high-touch experience for clients and employees.

In this hybrid role, you will partner with carriers and internal teams to administer benefits programs, educate employees, support enrollment, and help clients retain and grow.

Qualifications

• Life and Health insurance license required.
• Experience in employee benefits brokerage, carrier, or benefits administration.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to deadlines.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Serve as primary client contact for ongoing account management and issue resolution.
• Coordinate with carriers, vendors, and partners on claims and benefits.
• Provide guidance on benefit program plans, enrollment rules, and eligibility.
• Conduct employee education meetings, webinars, and communication sessions.
• Maintain accurate data across carrier portals and internal systems.
• Support open enrollment and annual plan changes.
• Contribute to retention and growth initiatives.

Skills

Strong communication & relationship mg

Ability to manage multiple priorities

Strong organizational skills

Client service mindset

Education

Undergraduate degree or equivalent experience

Certifications such as CEBS, PHR, CLU, GBA, CBP (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Account Manager – Employee Benefits

Hybrid | Preference for candidates local to Dallas, Texas.

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

Client Partnership and Risk Strategy

• Serve as a primary client contact supporting ongoing account management and issue resolution
• Work with carriers, vendors, and external partners to resolve claims and benefit-related issues
• Provide guidance on benefit program plans, enrollment rules, and eligibility
• Conduct employee education meetings, webinars, and communication sessions
• Build strong internal and external client relationships
• Contribute to retention and growth initiatives

Operational Excellence

• Follow client service workflows and service calendar timelines
• Support new group implementation and coordinate vendor setup across medical, dental, vision, life, disability, and other programs
• Monitor ongoing administration including funding contributions, eligibility, and compliance with applicable regulations
• Manage audits, filings, and compliance-related initiatives
• Maintain accuracy of data across carrier portals, EDI feeds, and internal platforms
• Coordinate and plan annual open enrollment processes
• Review and interpret benefit documents, contracts, and communications materials

Strategic Contribution

• Identify opportunities to enhance communication systems and improve client understanding of benefit programs
• Assist in development of service team members through collaboration and knowledge sharing
• Stay current on industry trends, products, legislation, and carrier updates
• Support process improvements and overall service delivery enhancements

Qualifications

What You Bring – Required

• Life and Health insurance license
• Experience in employee benefits insurance brokerage, carrier, or benefits administration environment
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills, attention to detail, and ability to meet deadlines
• Proficiency in Microsoft Word, Excel, and PowerPoint

What You Bring – Preferred

• Undergraduate degree or equivalent experience
• Professional certifications such as CEBS, PHR, CLU, GBA, or CBP
• Knowledge of health plans including HMO, PPO, CDHP, and ancillary benefits
• Understanding of regulatory requirements related to employee benefit programs

Core Competencies

• Client-focused service approach
• Collaboration and teamwork
• Analytical thinking and problem solving
• Accountability and follow-through
• Organizational and time management skills

Additional Information

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life, and disability coverage, 401(k), generous PTO, and more.

Work Model: Hybrid (3 or more days in office)

Location: Dallas, Texas

Professional Development – Alera Group Academy: At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to role-specific learning paths, leadership development programs, technical and compliance training, industry certifications and continuing education support, and peer learning and knowledge-sharing communities. Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

• Active State Life & Health License – Texas
• Ability to obtain required licensure within 6 months of hire
• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

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