Account Coordinator

Dickerson Group; Baltimore (MD); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Generous Paid Time Off (PTO)

Job summary

Dickerson Group is seeking an Account Coordinator – Employee Benefits to provide proactive client service and manage benefits programs. This hybrid role requires strong organizational skills and relevant experience in either client service or employee benefits.

The Account Coordinator will ensure compliance with regulatory requirements while supporting client needs. Key responsibilities include maintaining client records and coordinating benefits program implementations.

The position offers a competitive salary range of $65,000 to $75,000 and opportunities for professional development through structured learning paths.

Qualifications

• 6+ years of relevant experience or a bachelor's degree.
• Ability to handle multiple priorities in a fast environment.
• Strong time management and organizational skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Support clients with benefits inquiries and claims.
• Maintain accurate client records and ensure compliance.
• Coordinate the implementation of employee benefits programs.
• Collaborate with internal teams and external vendors.

Skills

Management of multiple priorities

Strong organizational skills

Excellent communication

Education

High school diploma or bachelor's degree in Business or Human Resources

Tools

Microsoft Office Suite

Job description

Account Coordinator – Employee Benefits

Hybrid

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high‑touch experience for both clients and employees.

About Alera Group: Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture: Work in a team‑oriented environment that values accountability, partnership, and the principles of The Collaborative Way

What You’ll Do / Your Impact

Client Partnership & Service Excellence

• Provide day‑to‑day support to clients by addressing inquiries related to benefits plans, coverage, and claims
• Assist in preparing materials for client meetings, presentations, and communications
• Support account teams in maintaining strong client relationships

Operational & Compliance Excellence

• Maintain accurate and up‑to‑date client records, including plan documents and compliance materials
• Ensure benefits programs comply with applicable regulations (ACA, ERISA, HIPAA)
• Support audits, reporting, and documentation processes

Plan Implementation & Administration

• Coordinate implementation of employee benefits programs including medical, dental, vision, life, disability, and retirement plans
• Collaborate with internal teams and external vendors to ensure accurate and timely setup
• Assist with renewals and plan changes, including data gathering and execution support

Collaboration & Cross‑Functional Support

• Partner with internal teams such as underwriting, customer service, and claims
• Liaise with carriers and vendors to resolve issues and support client needs

What You Bring

Required

• High school diploma with 6+ years of relevant experience OR bachelor’s degree in Business, Human Resources, or related field
• Ability to manage multiple priorities in a fast‑paced environment
• Strong organizational and time‑management skills
• Excellent written and verbal communication skills

Preferred

• 1+ years of experience in employee benefits, insurance, or related field
• Experience in client service or account management
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Analytical mindset with strong attention to detail

Core Competencies

• Detail orientation
• Accountability and follow‑through
• Collaborative mindset
• Client‑first approach

Compensation

Salary range: $65,000 – $75,000 per year

Eligible for performance‑based bonus: Yes

Benefits

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model

Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role‑specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge‑sharing communities

Licensure & Certifications (If Applicable)

• Active Life and Health license
• Ability to obtain required licensure within the agreed upon timeline after hire.
• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Location Type: Hybrid – 2 or less days in office