Account Manager

OLBERDING; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k

Education reimbursement

Profit sharing

Flexible work arrangements

Job summary

Olberding Brand Family is seeking an Account Manager to serve as the on-site advocate for our Creative and Graphic Services divisions. You will manage packaging artwork projects, coordinate with cross-functional teams, and ensure on-time, on-brand delivery under deadline-driven conditions.

The ideal candidate brings strong project management, client service mindset, and experience with packaging design and print production, along with proficiency in Adobe Creative Cloud and office software.

Qualifications

• Strong project management and organizational skills.
• Customer service mindset focused on servicing clients (internal and external).
• Assertive, process-oriented, proactive problem solving.
• Strong communication with listening and information-sharing skills.
• Knowledge of consumer products packaging, design, production artwork, and print production.
• Proficiency with Apple OS and business tools like Office, FileMaker Pro and Acrobat.

Responsibilities

• Manages end-to-end execution of consumer packaging graphics projects, ensuring on-time and on-brand delivery.
• Gathers information and materials, routes, tracks and executes projects.
• Maintains written communication within the order entry system.
• Champions color development standards and brand intent across artwork pieces.
• Builds strong relationships with cross-functional teams (OBF, Clients, Printers).
• Ensures project feasibility and documentation to support timely delivery.

Skills

Project management

Customer service

Communication

Problem solving

Color knowledge

Adobe Acrobat

Office suite

Team player

Education

Bachelor’s degree

Tools

Adobe Illustrator

Adobe Photoshop

Adobe Acrobat

Job description

Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused on delivering the highest quality and client service in the graphics design, management and printing industry. We Design, Optimize and Protect Brands. Our clients are primarily consumer products companies and printers and we help them by delivering a broad range of services from brand strategy and packaging design, to adaptive design across various print and digital platforms, all the way to color management and the production of printing plates. With our world headquarters located in Cincinnati, we have over 350 employees throughout the United States and offices in Europe and Asia.

The Account Manager is the “feet on the ground” for our Creative and Graphic Services divisions and serves as an advocate for our client’s brands. The Account Manager must have the ability to thrive in a deadline driven environment, be detailed oriented and a self-starter with a proven track record and experience managing packaging artwork. The ability to work under high-pressure deadlines while being brand stewards to design and the client’s needs is a must

Essential Duties and Responsibilities

• Possesses a strong understanding of OBF processes, strategic objectives, and service offerings, with the ability to identify, engage, and apply the right resources to drive operational efficiency
• Responsible for the gathering of information and materials needed to kick off a project or start a piece of art, as well as for routing, tracking and execution of projects
• Responsible for all written communication within the order entry system
• Serves as brand steward ensuring the brand equity is maintained throughout all pieces of art
• Partner and establish strong relationships with cross functional teams (OBF, Client & Printers), including creative services, marketing, legal and regulatory, that provide information related to the projects executed by OBF
• Manages end-to-end execution of consumer packaging graphics projects, ensuring on-time and on-brand delivery
• Review the appropriate checklist(s) to ensure all pieces or materials are validated prior to project kick off
• Own confirmation of print feasibility for designs
• Coordinates planning, development and documentation to ensure timely deliverables, job/project success and quality
• Proactively identifies potential project challenges and communicates effective solutions to mitigate risks & notify of potential timing impacts further upstream
• Champion the communication from OBF as it relates to color development of master images, color standards and brand intent
• Champions standardization and optimization across packaging workflows, continuously identifying opportunities to streamline processes and improve efficiency
• Takes ownership of individual tasks with dedication, while readily stepping in to assist colleagues and foster team success
• Ability to maintain a broad perspective, effectively managing and containing issues as they arise to minimize impact and ensure project continuity

Minimum Required Skills:

• Strong project management and organizational skills
• Customer service mindset: passionate about servicing the client (internal and external)
• Assertive, process oriented and proactive problem solving
• Handles self with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team
• Operates with high integrity, maintains confidentiality, is productive under high pressure, hands-on when needed
• Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas
• Possesses knowledge of consumer products packaging, creative design, production artwork process and print production
• Able to inspire action in others and willing to support the client’s needs
• Proficient use of the Apple operating system including knowledge of business software such as Office, FileMaker Pro and Acrobat

Ideal Candidate Attributes:

• Highly creative and inspired, with a sharp eye for detail
• Willing to constantly improve
• Openness and adaptability to change
• Able to work in a fast-paced environment
• Self-directed, motivated and require little direction
• Able to prioritize and complete work assignments/projects with a sense of urgency and execution for excellent results
• Skilled in proofreading and reviewing color separations, ensuring accuracy, consistency, and quality across all deliverables
• Strong ethics and ability to maintain confidentiality

Education & Work Experience:

• Basic knowledge of color separation, management and printing processes required (i.e. flexographic, rotogravure, offset, digital)
• Experience in print production, pre-press and printing processes
• Basic proficiency in color management, inks and packaging substrates
• Minimum 5 years graphic design, prepress or printing work experience ideal
• Proficiency in Adobe Acrobat, Illustrator and Photoshop
• Demonstrated experience in client engagement, managing daily communication and fostering strong client relationships.

Olberding Brand Family offers a dynamic work environment, competitive salaries, full employer subsidized health benefits effective first of the month following hire date that includes medical, dental, life insurance, short-term disability and opportunity to elect other health benefits. Additionally, we offer flexible work arrangements, education reimbursement, 401k and profit-sharing plans.

The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.