Account Manager

Randstad Enterprise; Columbus (OH); On-site; USD 58,000 - 70,000; Full time

Job summary

Randstad Enterprise in Columbus seeks an RCS Account Manager to oversee the full recruitment lifecycle for client accounts. You will build strategic partnerships, screen candidates, and ensure onboarding and ongoing performance management in alignment with client needs.

Success comes from strong executive communication, sales aptitude, and the ability to manage multiple priorities while driving growth within assigned accounts. Competitive benefits available.

Qualifications

• Bachelor’s degree in Business Management or related field required; graduate degree preferred.
• 2–4 business years with at least one in staffing or client industry.
• Strong executive-level communication and presentation skills.
• Proven ability to manage client relationships and close deals.

Responsibilities

• Build and maintain strategic client partnerships to identify staffing needs.
• Screen and select candidates per client job profiles and forecasts.
• Meet with department contacts to assess needs and satisfaction with Randstad services.
• Drive growth by leveraging relationships and cross-sell RCS solutions.
• Ensure compliance with unemployment hearings, background checks, and onboarding requirements.
• Utilize VMS tools for submittals, interviews, and reporting; maintain candidate databases.
• Coordinate with Talent Care to place, onboard, and redeploy talent as needed.

Skills

Interpersonal skills

Communication skills

Sales abilities

Negotiation

Education

Bachelor’s degree in Business Management

Graduate degree preferred

Tools

VMS systems

ATSE

Google Mail

Microsoft Office

Job description

The RCS Account Manager is an extension of the clients HR function. This pivotal role assumes all responsibility for the full procurement lifecycle; recruitment, selection, on-boarding, engagement and performance management.The Account Manager is responsible continuously building and maintaining strategic partnerships with clients by understanding their business, strategic direction, processes, and policies with the goal of growing and developing RCS accounts. This pivotal role is responsible for expanding Randstad’s influence within the client’s accounts.

Duties and Responsibilities

Description

Build and maintain a strategic partnership with the client by understanding the client’s business, strategic direction, processes, and policies to identify employment needs and provide creative and innovative workforce solutionsProduce the best client and talent match by delivering against a consistent and effective recruiting plan ensuring the correct quantity and quality of talent is maintained in a pipeline aligned with the client’s needsScreen and select candidates according to client specific job profiles and workforce forecastsMeet with key department contacts and end users on a daily/weekly basis to assess business needs, requirements, performance, overall satisfaction with the RCS service levels, and opportunities for growthExecute against growth goals by leveraging relationships and positioning RCS as a multi-dimensional solution with resources to meet a multitude of staffing needs and high-level skill setsEnsure compliance and coordinate efforts pertaining to unemployment hearings, applicant screenings (background, assessments, drug testing), safety, payroll, I9s, worker’s compensation, and client specific requirements as neededPerform within Randstad’s operational standards of excellence while using RCS specific tools for recruitment, selection, retention of talent and client development activities

Strategic

Build and maintain a strategic partnership with the client by understanding the client’s business, strategic direction, processes, and policies to identify employment needs and provide creative and innovative workforce solutions
Direct Work Involvement
Develop a working knowledge of the client’s business, provide customer expertise for others in the organization, and build client relationship as needed to develop sales – proactively developing and managing existing relationships with a diverse client mixMake formal sales presentations and follow-up calls to build new business opportunities within targeted accountsNegotiation of existing staffing agreements, contracts and/or addendums at existing accountsMarket candidates that are looking for positions in your existing accountsAct as the subject matter expert in client VMS tools, reporting, and performance trackingProvide recruiting team with prioritization of new and existing business within assigned client segment considering all job order qualification details and likelihood of fillingProvide expertise in client specific ROE’s, Compliance, and Onboarding requirementsMaintain a thorough working knowledge of all services offered by organization and awareness of the competition regarding market share, pricing, services offered, etc.Effectively qualify candidate submittals prior to being sent to clientEvaluate talent and assessing client demands to make the match between the client’s staffing needs and the candidate’s skills and experience with speed and quality top of mindEvaluate candidates via phone interviews, online assessments, and professional references, coordinating interviews, assisting talent with resumes and coaching for successful interviewsCreate and execute a strategic recruitment plan via sourcing, interviewing, coaching, retaining, and developing candidates exceeding client expectationsUtilize VMS systems to effectively manage candidate submittals, interviews and offersMaintain database with updated documentation regarding candidate activity in ATSEffectively communicate with manager and talent care coordinator to successfully place, on-board, and maintain talentManage talent working to limit unplanned attrition and assist in successful redeployment

Under educational requirements

Under educational requirements, a 4-Year / Bachelor’s Degree in Business Management or a related field is Required (Minimum), while a Graduate Degree or additional advanced education is Preferred.2-4 Business experience with a minimum of one in either highly preferred staffing or in the client’s industry of specialization

Knowledge, Skills, and Abilities

Knowledge, Skills, and Abilities
A proven track record of success at the executive and corporation officer levelStrong interpersonal and communication skillsProven ability to work within a team environmentAbility to make decisions, take direction and execute a planDetail orientation with follow-through shown in previous jobsAble to communicate with and present at the executive levelAbility to handle multiple priorities simultaneouslyAbility to qualify and close dealsSales abilities along with market knowledge and/or product/technical expertiseAbility to multi-task and effectively prioritize workloadAbility to identify customer’s needs and to deliver, decline, or adjust expectations accordinglyStrong organizational, analytical, and problem solving abilitiesProven ability to consistently produce a minimum of $2500 per week in personal gross marginProficient using Google mail, calendaring and shared drivesProficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook

Legal Disclaimer

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.
Our purpose is deeply rooted in the belief that by knowing our clients and talent better than anyone else, we can make connections that change lives and transform businesses. We don’t just place people in jobs; we help create futures full of possibility — for our clients, talent, and communities.our culture
Our culture is powered by ambition and collaboration, where everyone is driven to push boundaries and achieve success. At Randstad, we don’t settle for “good enough” — we’re committed to walking the extra mile, always striving for perfection while trusting each other to deliver results. You’ll be working in an environment that fosters both individual achievement and team success.
We want our teams and talent to reflect the rich diversity of the societies we serve. We thrive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at randstad here.
leadership expectations

leadership expectations

At Randstad, leadership is our shared language. Whether you are leading a team or driving your own career, you contribute to our goal of being the world's most equitable and specialized talent company. We lead across four core pillars:we set direction: it is about anticipating and making decisions that will position randstad for long term success.we achieve: it is about delivering on our goals and operational excellence.we care: it is about the way we collaborate and work together, creating a sustainable and healthy culture.lead by example: it is about modelling the behaviors and standards we expect from others, demonstrating courage and accountability in every action.
a place for you to grow
We provide a fast-paced growth environment where your ability to adapt and contribute fuels the success of both your team and clients. We appreciate your talents and support your growth through mentorship, skill-building, and career guidance.
meaningful, competitive, and equitable rewards for your performance.
Our employment conditions reflect this;competitive salaryvariable pay for performancegrowth and development opportunities in a fast changing global environmentan environment that promotes work life balance: flexibility with intentionality.
The base salary range for this position is up to $64,000
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad offers rich learning & development opportunities, as well as a competitive benefit package.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.