Account Manager

Rent A Center; City of Niagara Falls (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Rapid growth opportunities

Job summary

Rent A Center is seeking a motivated Account Manager to handle rental accounts, deliver exceptional customer service, and drive account performance. Responsibilities include coordinating deliveries and pickups, performing early-stage collections, and building strong customer relationships.

The role requires a high school diploma, a valid driver's license, and a willingness to work full-time Monday–Saturday with two days off per week.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage multiple accounts and prioritize tasks.
• Comfort with driving, lifting, and performing on-site deliveries.

Responsibilities

• Oversee an assigned portfolio of rental accounts and maintain strong relationships.
• Conduct early-stage collections (1–6 days past due) and document payment commitments.
• Maintain account health and use tools to monitor performance and payments.
• Complete assigned routes for deliveries, pickups, and follow-ups.
• Provide white-glove service in-store, on the phone, and at customers' homes.
• Support sales growth by generating new rental agreements.
• Safely transport, install, and handle merchandise.
• Keep showroom and vehicles clean and organized.
• Follow all safety and operational guidelines.

Skills

Strong communication

Education

High school diploma or equivalent

Job description

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Position Summary

If you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position.This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Key Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Qualifications

• High school diploma or equivalent
• At least 18 years of age
• Valid driver’s license with good driving record
• Strong communication and customer service skills

Physical Requirements

• Ability to lift and move heavy merchandise
• Ability to drive a box truck
• Standing and driving for extended periods of time

Schedule & Work Environment

• Full-time, Monday–Saturday
• Sundays off plus one weekday off
• Physically active role requiring lifting, bending, and standing

Benefits

• Rapid growth and advancement opportunities
• Weekly pay
• Paid time off