Account Manager

McNeil & Co.; City of Cortland (NY); Vor Ort; USD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical plans

Dental/vision coverage

401k with matching

PTO 20 days per year

Paid holidays (up to 12)

Zusammenfassung

Arch Capital Group Ltd. is seeking an Account Manager to oversee the New York public school insurance portfolio. You will deliver responsive account service, coordinate policy transactions, support underwriting, and strengthen relationships with insureds, brokers, and internal partners.

Five+ years in insurance with account management experience is preferred. Active NY P&C license required; Life/Health license preferred or required by responsibilities.

Qualifikationen

• Five+ years in insurance industry with account management or customer service responsibilities.
• Active New York State Property and Casualty license required.
• Life, Accident and Health license preferred or required based on responsibilities.
• Equivalent combinations of education, training and experience may be considered.

Aufgaben

• Manage compliance activities and written communications, including cancellation/nonrenewal notices.
• Prepare proposals for new business and renewals for insureds, agents and brokers.
• Coordinate marketing and processing of new/renewal policies, including binders and endorsements.
• Maintain complete account documentation of actions, decisions and communications.
• Provide weekly activity/status reports to underwriting management.
• Conduct consultative conversations with insureds, brokers, and Marketing Associates; respond to inquiries.
• Identify and implement process improvements to increase efficiency and service quality.
• Support market penetration and growth via lead generation and business development.
• Build and expand customer relationships through calls and emails to cultivate opportunities.
• Gather competitive market intelligence for Territory Sales Managers; follow up on lost business when appropriate.
• Perform other duties and special projects as assigned.

Kenntnisse

Account management

Customer service

Communication

Regulatory compliance

Time management

Cross-functional collaboration

Ausbildung

NY Property and Casualty license

NY Life, Accident, and Health license (preferred)

Jobbeschreibung

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary

The Account Manager is responsible for managing and administering the established New York public school insurance portfolio. This role delivers responsive account service, coordinates policy transactions and compliance activities, supports underwriting operations, and strengthens relationships with insureds, brokers, agents, and internal partners. The Account Manager also contributes to business retention and growth by identifying opportunities, cultivating leads, and sharing market intelligence.

Essential Responsibilities

• Manage required compliance activities and written communications, including processing cancellation and nonrenewal notices.
• Prepare accurate new-business and renewal proposals for presentation to insureds, agents, and brokers.
• Coordinate the marketing and processing of new and renewal policies, including ordering and issuing binders, certificates, endorsements, and policy documents within established service timelines.
• Maintain complete and accurate account documentation, including a written record of actions, decisions, and customer communications.
• Provide weekly activity and status reporting to management for the underwriting team.
• Conduct consultative conversations with insureds, brokers, agents, and Marketing Associates; respond promptly and professionally to telephone and email inquiries.
• Identify, recommend, and implement process improvements that increase operational efficiency, accuracy, and service quality.
• Support market penetration and profitable growth through lead generation and business-development activities.
• Build, maintain, and expand customer relationships through telephone, email, and other approved communication channels, helping cultivate opportunities.
• Gather and communicate competitive market intelligence to Territory Sales Managers, including follow-up on lost business when appropriate.
• Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities

Working knowledge of property and casualty insurance products, policy documents, terminology, and account-management practices. Understanding of regulatory and compliance requirements applicable to insurance transactions in New York State. Strong customer-service and relationship-management skills, with a consultative and solutions-oriented approach. Excellent written, verbal, and interpersonal communication skills. Strong organizational, prioritization, and time-management skills, with close attention to detail. Ability to manage multiple assignments, meet deadlines, and work independently through completion. Ability to collaborate effectively across underwriting, processing, compliance, marketing, and sales functions. Sound judgment, initiative, professionalism, reliability, and a positive approach in a fast-paced environment.

Education, Experience, and Licensure

Five or more years of insurance industry experience, including account management or customer service responsibilities; experience supporting public entities or educational institutions is preferred. Active New York State Property and Casualty insurance license required. Active New York State Life, Accident, and Health insurance license preferred or required based on assigned responsibilities. Equivalent combinations of education, training, and relevant experience may be considered.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $50,000 - $65,000/year Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Benefits

• multiple medical plans plus dental, vision and prescription drug coverage
• a competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care

About Arch

Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career.

20200 McNeil & Company, Inc.