Account Manager

Americaneagle.com; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

Americaneagle.com is seeking collaborative Account Managers to be the main point of contact for clients and lead communication, project requests from initiation through delivery, and ensure alignment with client objectives and company goals.

You will work with Client Services Director, technical managers, developers, and other resources to complete requests efficiently while maintaining a focus on high-quality results and strong client relationships.

Qualifications

• Experience with website administration or IT industry preferred.
• Experience working directly with clients in a customer relations environment.
• Strong communication, teamwork, adaptability, initiative and organizational skills.

Responsibilities

• Acts as the primary liaison between Americaneagle.com and the client.
• Documents all aspects of the client's account using available tools.
• Ensures timely, high-quality completion of all client requests.
• Provides excellent service while aligning client and company goals.
• Collaborates with team members to develop account strategy and strengthen relationships.
• Coordinates with Client Services Director, tech managers, developers, and others to fulfill requests.
• Manages client requests through planning, confirming details, estimates, timelines, and status reports.

Skills

Communication

Teamwork

Proactivity

Ownership

Organization

Resourcefulness

Positivity

Adaptability

Job description

Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in the power of technology to positively transform business practices. Our focus is on helping customers grow and achieve success in the digital space.

We cover a variety of different industries, including eCommerce, associations & nonprofits, government, healthcare, sports & entertainment, transportation, and more.

The company was recently named by Built In Chicago as one of the best places to work and to Inc.com's list of 5000 fastest-growing private companies for the past eight years.

Americaneagle.com is seeking collaborative and proactive Account Managers to serve as the primary point of contact for our clients. In this role, you will lead communication, manage project requests from initiation through delivery, and ensure all work aligns with both client objectives and company goals.

Responsibilities

• Acts as the primary liaison between Americaneagle.com and the client
• Documents all aspects of the client's account through the use of all available tools
• Ensures the successful completion, quality, and/or resolution of all client requests
• Provides a high level of service while keeping both the client's and Americaneagle.com's business goals in mind
• Collaborates with key team members to develop an overall account strategy and strengthen client relationships
• Works effectively with the Client Services Director, technical managers, developers, and other resources to complete requests efficiently
• Manages client requests through strategic planning, confirming details, estimates, specifications, timelines, and status reports throughout development

Requirements

• Previous experience with website administration or in the IT industry preferred
• Experience working directly with clients in a customer relations environment
• Strong communication, teamwork, passion, pride, adaptability, proactivity, ownership, organization, resourcefulness, and positivity

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. Our dedication to growing our development team is how we can produce excellent sites and applications for our clients. We do all of this while maintaining a family value focus and pushing for a good work-life balance. The US-based salary range for this full-time position is $65,000-$80,000 per year. Within this range, individual pay is determined by job-related skills, experience, and relevant education or training. At Americaneagle.com, we are committed to providing a comprehensive benefits package, a positive work environment, company activities and more.