Account Manager

Mainland; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off and holidays

Retirement benefits

Additional benefits and programs

Job summary

Mainland is seeking an experienced Account Manager to build strong client relationships while managing integrated marketing programs across public relations, content, social media and digital marketing. You will translate client goals into clear action plans and ensure work is delivered on time, on brand, and at a high standard.

This role requires proven experience managing clients, projects and deadlines in a marketing, communications, PR or agency environment.

Qualifications

• 2–3+ years of client or account management experience within an agency, marketing, communications or related environment.
• Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Business or related field preferred, or equivalent professional experience.
• Experience managing multiple client accounts, projects and competing deadlines.
• Working knowledge of public relations, content marketing, social media and digital marketing.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain quality in a fast-paced environment.
• Ability to work effectively across departments and hold projects accountable to timelines.
• Experience with Google Workspace and Microsoft Office.
• Experience with Accelo or a similar project-management platform is a plus.

Responsibilities

• Manage a portfolio of client accounts and serve as a primary day-to-day client contact.
• Prepare for and lead weekly, biweekly or monthly client meetings, including agendas, strategy discussions, recommendations and follow-up.
• Develop and execute integrated client strategies across PR, content, social and digital marketing based on client scope.
• Serve as the internal project manager across Media Relations, Content, Digital and Creative teams to ensure work is completed on time.
• Maintain a strong understanding of each client's brand, goals and priorities and help ensure deliverables remain aligned with those expectations.
• Assist in monthly planning across PR, content, social and digital initiatives as applicable to each client's scope.
• Communicate proactively with clients and internal teams regarding priorities, deadlines, risks, changes and next steps.
• Identify client needs, challenges and opportunities and work with internal teams to recommend solutions.
• Maintain client projects, tasks, timelines and deliverables within Accelo.
• Manage monthly client reporting and translate results into insights and next steps.
• Maintain strong cross-functional communication and ensure responsibilities and deadlines are clearly understood.
• Take ownership of commitments and follow through to completion.
• Attend client meetings, events and industry functions as needed

Skills

Account management

Client relationship management

Communication

Project coordination

Cross-functional collaboration

Attention to detail

Feedback acceptance

Education

Bachelor's degree in Marketing, Communications, PR, Journalism, Business

Tools

Accelo

Google Workspace

Microsoft Office

Job description

The Account Manager serves as a key connection between our clients and internal teams, managing client relationships and integrated marketing initiatives across PR, content, social media and digital. This role is responsible for keeping projects on track, communicating proactively and ensuring client strategies are executed on time and at a high standard.

About Mainland (Founded 2008)

Mainland is not a traditional agency. We are a growth platform built for brands that need to win, not just show up.

Since 2008, we’ve operated at the intersection of content, public relations, and digital, helping companies build momentum through a system we call the Conveyor Belt: create meaningful stories, amplify them through media, and convert that attention into real business outcomes.

We work with ambitious brands, especially in franchising, that want more than activity. They want results. That means everything we do is tied to a clear definition of winning, measurable outputs, and consistent execution.

We move fast. We expect accountability. And we care deeply about the work.

We call it Give a Shit.

Description

ABOUT THE JOB

We’re looking for an experienced Account Manager who can build strong client relationships while managing integrated marketing programs across public relations, content, social media and digital marketing.

This role serves as a key connection between our clients and internal teams. The Account Manager is responsible for understanding client goals, translating strategy into clear action plans and ensuring work is delivered on time, on brand and at a high standard.

This is not an entry-level position. Candidates should have proven experience managing clients, projects and deadlines in a marketing, communications, PR or agency environment.

Primary Responsibilities

• Manage a portfolio of client accounts and serve as a primary day-to-day client contact.
• Prepare for and lead weekly, biweekly or monthly client meetings, including agendas, strategy discussions, recommendations and follow-up.
• Develop and execute integrated client strategies across public relations, content marketing, social media and digital marketing based on client scope.
• Serve as the internal project manager across Media Relations, Content, Digital and Creative teams to ensure work is completed accurately and on time.
• Maintain a strong understanding of each client's brand, goals and priorities and help ensure deliverables remain aligned with those expectations.
• Assist in monthly planning across PR, content, social and digital initiatives as applicable to each client's scope.
• Communicate proactively with clients and internal teams regarding priorities, deadlines, risks, changes and next steps.
• Identify client needs, challenges and opportunities and work with internal teams to recommend solutions.
• Maintain client projects, tasks, timelines and deliverables within Accelo.
• Manage monthly client reporting and help translate results into clear insights, recommendations and next steps.
• Maintain strong cross-functional communication and ensure responsibilities and deadlines are clearly understood.
• Take ownership of commitments and follow through to completion.
• Attend client meetings, events and industry functions as needed

QUALIFICATIONS

• 2–3+ years of client or account management experience within an agency, marketing, communications or related environment.
• Bachelor's degree in Marketing, Communications, Public Relations, Journalism, Business or a related field preferred, or equivalent relevant professional experience.
• Experience managing multiple client accounts, projects and competing deadlines.
• Working knowledge of public relations, content marketing, social media and digital marketing.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain quality while working in a fast-paced environment.
• Ability to work effectively across departments and hold projects accountable to established timelines.
• Comfortable receiving feedback, asking questions and taking ownership once expectations are clear.
• Experience with Google Workspace and Microsoft Office.
• Experience with Accelo or a similar project-management platform is a plus.

COMPENSATION

Salary Range: $65,000–$85,000 annually plus bonus

The anticipated salary range for this position is $65,000–$85,000 annually. Actual compensation will be determined based on relevant experience, skills, qualifications and business needs.

BENEFITS

Eligible employees have access to Mainland's benefits package, which may include:

• Medical, dental and vision insurance
• Paid time off and paid holidays
• Retirement benefits, if applicable
• Additional company-sponsored benefits and programs available to eligible employees

Specific eligibility, coverage and benefit details will be provided during the hiring process and are subject to the terms of the applicable plans and policies.

EQUAL EMPLOYMENT OPPORTUNITY

Mainland is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any status protected by applicable federal, state or local law.