Account Manager

VITORIA INTERNATIONAL; Charleston (SC); On-site; USD 75,000 - 110,000; Full time

Job summary

VITORIA INTERNATIONAL in Charleston, SC is seeking an Account Manager to maintain and expand relationships with assigned account base customers, focusing on maximizing sales and CR market penetration within the region.

The role represents the full range of company products, leads the customer account planning cycle, and ensures customer needs are met by the company. Expect to build productive partnerships with designers, architects, and builders while coordinating cross-functional resources.

Qualifications

• Bachelor’s Degree required; 10+ years in sales/marketing preferred.
• Experience in building materials industry preferred.
• Strong hunter mentality and ability to develop opportunities.
• Excellent verbal and written communication; highly organized.

Responsibilities

• Establish productive, professional relationships with key personnel in assigned customer accounts.
• Coordinate involvement of company personnel to meet account objectives and expectations.
• Meet targets for profitable sales volume and strategic objectives in assigned accounts.
• Lead joint account planning with mutual performance objectives and milestones.
• Assess and validate customer needs on an ongoing basis.
• Develop sales actions to service high-potential accounts and infiltrate target segments.
• Participate with local professional organizations aligned with tactics and strategies.
• Promote CR products in showrooms and with key accounts to create demand.

Skills

Account management

Sales

Hunter mentality

Communication skills

Strategic planning

Education

Bachelor’s Degree

Job description

3220 Goodiron Way BLDG B, North Charleston, SC, 29418

POSITION OVERVIEW
The Account Manager maintains and expands relationships with assigned account base customers, with intentions to maximize sales/profit for every account and most importantly to expand CR market penetration within the assigned area.

The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

This position will be required to build and sustain productive relationships and partnerships with current customers and prospects to grow sales and to expand CR penetration with Designers, Architects and Builders’ segments.

JOB RESPONSIBILITIES:

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Develops a sales action plan to service accounts with high growth potential, collect strategic “intel”, and develop leads from existing account base to better infiltrate designers, architects, and builder’s as potential customers.
• Participates actively with local professional organizations linked with CR's tactics and strategies.
• Creates and executes specific plan to introduce and implement CR products in showrooms, K & B accounts to create demand within the market. Expand Pompeii brand penetration assigning more displays to qualified customers/locations.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

• Meets assigned expectations for profitability.
• Achieves customer objectives defined by company management.
• Completes customer account plans that meet company standards.
• Closely coordinates company executive involvement with customer management.
• Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
• Meets quarterly target expectations as far as CR- Display program once posted
• Visits every customer, withdisplays at least once per month, with mandatory report visits via email to Director of Sales.
• Strategizes, organizes assigned territory/region and plan sales calls weekly.
• Develops an action plan to approach designers, architects and builders, once fabricator leads are found during weekly visits.
• Promotes and executes product knowledge (PKs) at customer’s location and if possible, invite customers to visit one of CR's branches.
• Actively participates and leverages branch events as ways to increase sales.

REQUIREMENTS/EDUCATION AND EXPERIENCE:

• Bachelor’s Degree or proven track record of at least 10 years-experience in sales and marketing is required.
• Prefer knowledge and experience in the building material industry, in some capacity.
• Have the ability to develop a comprehensive understanding of CR's competitors, including their capabilities, past competitive history, and can assist in developing a plan to beat them!
• Must be detail-oriented and highly organized with a hunter mentality in the approach to developing and executing strategic plans.
• Must have the skills to discover, create, and develop new opportunities.
• Requires excellent verbal communication and writing skills, but more importantly the desire, ability, and competitiveness to succeed.
• Minimum 50% Travel on a regional basis to cover territory.

PERSONAL ATTRIBUTES:

• Critical Thinking – Adaptable, Flexible, Problem Solving, Desire to Learn
• Work Ethic – Drive or Will to Learn, Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented