Account Manager

The Kendall Group, Inc.; Cadillac (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Account Manager in Cadillac, Michigan, focusing on outside customer sales and engagement. The role includes territory management, customer interactions, and meeting sales goals.

The ideal candidate will have previous sales experience and a strong understanding of customer service. The position requires effective communication and organization to meet objectives in a fast-paced environment.

Qualifications

• Previous sales experience.
• Strong interpersonal communication skills.
• Ability to multitask and work in fast-paced environments.

Responsibilities

• Manage territory and customer interactions.
• Meet sales and margin objectives.
• Keep CRM system updated.

Skills

Sales experience

Communication skills

Organizational skills

Negotiation skills

Customer service

Education

High school diploma or GED equivalent

Tools

Microsoft Office products

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states, delivering solutions in Electrical, Automation, Pipe, Valve, Fittings, Steam, Lighting, Industrial Controls, and Instrumentation Industries. As a 100% employee‑owned company, we encourage ownership of both the company and your future career.

We value long‑term commitment – over 60% of our associates have more than five years tenure, and more than 40% have over ten years. At Kendall, you will be supported, your voice will matter, and you’ll work alongside people who care about your success.

Role Summary

Reporting to the Sales Manager, the Account Manager is a key member of the Sales team. This role focuses on outside customer sales, engagement, and satisfaction through direct contact, phone, or other electronic communications. Responsibilities include territory management, customer interaction, needs identification, sales calls, and closing deals. The candidate works within an established account base and is accountable for meeting sales and margin objectives.

Key Responsibilities

• Contact customers and articulate Kendall’s value proposition for products and services.
• Keep the CRM system up to date with account, contact, and opportunity pipeline information.
• Attend sales meetings, company meetings, industry shows, and conventions as requested.
• Represent Kendall professionally in presentations, briefings, and trade events.
• Entertain customers and maintain goodwill.
• Promote customer training (lunch and learns, etc.).
• Make special or emergency deliveries if needed.
• Contribute to annual budgeting and forecasting.
• Forward competitor activity and potential sales leads.
• Plan strategy, goals, and objectives for each account.
• Regularly meet or exceed sales targets.
• Perform business reviews to align Kendall capabilities with client goals and present to executive levels in the client organization.
• Make phone calls independently or with internal resources to achieve account goals.
• Coordinate with Kendall management and technical team to develop customer strategies and maximize profits.
• Manage proposal delivery, including follow‑up, and work with resources to develop proposals.
• Pursue desirable business that aligns with company goals.
• Maximize gross margin and meet Kendall profit goals from assigned accounts.
• Participate in project management meetings to ensure customer satisfaction and identify revenue opportunities.
• Review all pertinent sales reports regularly.
• Provide value‑added service by helping customers find more efficient solutions.
• Represent the company in all public relations capacities.
• Submit calls, expense, and other reports as required.
• Work with the Project Team to present change orders on given projects.
• Act as liaison between various Kendall resources to resolve account issues, including project delays, warranty, and repair issues.
• Assist in collecting from delinquent accounts; may obtain credit information from new customers.
• Perform other duties as assigned.

Competencies

• Service Excellence
• Results‑oriented, action‑oriented
• Accountability and responsibility
• Teamwork and collaboration
• Priority setting
• Planning and organizing
• Negotiating
• Presentation skills
• Time management

What You’ll Need

• Previous sales experience.
• High school diploma or GED equivalent.

Analytics / Computer Skills

Proficient with Microsoft Office products (e.g., Word, Excel) and the ability to learn new software. Strong business acumen, problem‑solving skills, critical thinking, and analytical abilities.

Organization Skills

Highly organized and detail‑oriented with high abstract reasoning skills. Ability to multitask, shift priorities, and work in fast‑paced, continuously evolving environments.

Cross‑Functional Skills

Ability to work well cross‑functionally, provide excellent internal and external customer service, self‑motivated to learn new technologies, and effective presentation skills in both small and large group settings.

Communication Skills

Strong interpersonal communication, analytical and problem‑solving, organizational and written/verbal skills, and strong influencing skills.

Physical, Mental, and Visual Skills

Regular sitting, talking, and hearing. Ability to stand, walk, climb stairs, and operate a vehicle. Reasonable accommodations may be made for disabilities. Physical environment includes normal office, warehouse, fabrication, and exposure to moving equipment.

Qualifications We Prefer But Don’t Require

• 3 years of Electrical Distribution; 5 years of sales experience calling on the Commercial Electrical Industry or Electrical Contractors.
• Bachelor’s degree.

EEO Statement

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.