Account Manager

Independent Health; Buffalo (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Independent Health in Buffalo, NY is seeking an Account Manager to drive retention and growth of self-funded member groups. You will meet with executives, apply consultative sales skills, and develop strategies to strengthen relationships with employers, brokers, and consultants.

Responsibilities include onboarding new clients, promoting wellness programs, analyzing plan performance, and collaborating with vendors. Travel locally and extend hours as needed to meet goals.

Qualifications

• Sales experience in corporate/health insurance required.
• License to sell health insurance in NY or ability to obtain within 90 days.
• Four years of corporate sales/account management experience required.
• Experience with self-funded business preferred.
• Strong communication and relationship-building skills.
• Ability to travel locally.
• Proficiency with Word, Excel, and PowerPoint; ability to learn CRM systems.

Responsibilities

• Develop and maintain relationships with key decision makers and brokers to facilitate member retention and growth.
• Develop and execute group-specific strategies for key clients leveraging understanding of employer challenges and opportunities.
• Document strategy and tactics in a business plan.
• Deliver messaging to clients demonstrating IH value proposition.
• Lead implementation to onboard new clients.
• Promote ancillary programs and services (Wellness, Remainder Accounts, COBRA).
• Analyze plan performance and advise on alternatives with cost and risk.
• Present IH programs to employee groups during open enrollment.
• Collaborate with brokers and vendors to coordinate account activity.
• Deliver meaningful reporting to employers, brokers and consultants.
• Provide on-site staffing at community/employer events.
• Occasional after-hours and weekend work; extended hours during peak season.
• Immigration/work sponsorship not provided.

Skills

Relationship building

Consultative selling

Communication

Public speaking

Time management

Salesforce

Strategic thinking

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

Health Rules

Job description

FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Account Manager shall be responsible for retention and growth of profitable membership for an assigned group of self-funded business. The Account Manager will work with the group long term to evaluate drivers of health care costs. They will conduct meetings with high level executives and other plan administrators and will demonstrate excellent sales techniques and consultative skills to uncover the group’s issues and needs and provide recommendations and solutions to meet those needs. They will develop strategies to build positive relationships with employers, brokers, and consultants to maintain and grow profitable membership in the IHC portfolio of products and services. They will be accountable for meeting monthly productivity goals and fully utilizing systems to maintain extensive records of renewal and relationship building activity.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• It is a condition of employment that the applicant shall have the license required to sell health insurance in the state of New York at the time of employment or obtain that license within 90 days of commencing employment.
• Four (4) years of successful corporate sales/account management experience required, health insurance industry experience preferred.
• Experience with self-funded business is strongly preferred.
• Ability to gather information, determine needs and provide solutions.
• Ability to leverage relationships to facilitate growth.
• Ability to handle multiple projects and priorities and manage time effectively in a fast-paced environment.
• Verbal and written communication skills with the ability to communicate effectively and professionally via the telephone as well as in person.
• Ability to communicate complex messages with a wide range of audiences on an internal and external basis.
• Ability to develop collaborative working relationships with brokers, employers and leadership.
• Excellent public speaking/group presentation skills.
• Strong computer skills required including Microsoft Word, Excel and PowerPoint and the ability to learn and utilize contact management systems such as Salesforce in an effective and efficient manner to document all activity and proposal generations.
• Ability to learn and utilize claims platform such as Health Rules to research member claim and enrollment activity.
• Ability to work hours outside of core business hours.
• Local travel required.
• Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Essential Accountabilities

• Develop and maintain relationships with key decision makers and brokers to facilitate member retention and growth in existing clients and to support new customer opportunities.
• Develop and execute group specific strategies for key clients leveraging understanding of employer’s challenges and opportunities.
• Document strategy and tactics in business plan.
• Deliver appropriate messaging to all clients demonstrating IH value proposition.
• Lead implementation process to seamlessly onboard new clients.
• Promote ancillary programs and services - Wellness Offerings, Reimbursement Accounts and COBRA in line with business strategy.
• Collect necessary information to analyze medical plan performance and use judgement to recommend alternatives to clients including associated financial costs and risks.
• Present Independent Health programs and services to employee groups during open enrollment meetings.
• Work closely with brokers and external vendors to coordinate account activity.
• Coordinate to deliver meaningful reporting to employers, brokers and consultants.
• Assist with the development and coordination of related events in the book of business or market segment.
• Collaborate with other members of the organization to provide value‑added services and information to identified accounts.
• Provide on‑site staffing at community/employer‑based events.
• Will require after hours and weekends. Extended hours may be required during peak season.
• Immigration or work visa sponsorship will not be provided for this position.

Hiring Compensation Range

$65,000 - $85,000 annually. Compensation may vary based on factors including but not limited to skills, education, location and experience. In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Aff Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation. Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community. We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog. We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at [e-mail] or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.