Provider Relations Representative

Independent Health; Buffalo (NY); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Paid training

Hybrid work environment

Job summary

Independent Health in Buffalo, NY is hiring a Provider Relations Representative for a hybrid role. You will assist health care providers, answer inquiries, and support benefits, eligibility, and billing questions.

The position emphasizes first-call resolution and accurate documentation while maintaining outstanding service levels.

Qualifications

• Requires high school diploma or GED.
• Prior customer service experience, preferably in healthcare.
• Experience with provider offices is preferred.
• Ability to handle high-volume work and multitask effectively.
• Strong written and verbal communication skills.

Responsibilities

• Research and respond to escalated and complex provider and member inquiries, including claim and billing research requests.
• Provide written and verbal responses to customer inquiries.
• Identify educational opportunities internally or externally.
• Identify system configuration or billing issues and educate providers to correct errors.
• Advocate for customers by delivering accurate information and excellent service.
• Stay up-to-date with managed care criteria to meet standards.
• Escalate issues as needed to supervisor.
• Log contacts in systems and maintain documentation to meet audit guidelines.
• Meet or exceed quality, productivity, and accuracy targets.
• Maintain knowledge of Independent Health contracts and policies; participate in trainings.

Skills

Customer Service

Provider Relations

CPT coding

ICD-10 coding

HIPAA compliance

Time management

Problem solving

Education

High school diploma or GED

Tools

CPT coding

ICD-9-CM coding

ICD-10-CM coding

HCPCS coding

Job description

## Provider Relations RepresentativeApplylocations: Hybrid Career: Buffalo, NY (14221): Independent Health Association, Inc.time type: Full timeposted on: Posted 2 Days Agojob requisition id: R0012407# **FIND YOUR FUTURE**We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.**This is a great opportunity to join Independent Health and our family of companies!****We are hiring full-time provider relations representatives to start on October 19th, 2026.****Training:** Approximately 12 weeks of on-site paid training* **Monday-Friday, 8am - 4:30pm (511 Essjay Rd, Williamsville, NY)****Schedule:** Associates will work a regular shift **between the hours of** **8am and 5pm** **Monday through Friday**.# # # **Overview**The Provider Relations Representative will be responsible for assisting our provider constituents and providing exceptional customer service. The Provider Relations Representative will answer incoming calls from health care providers including physician offices, ancillary provider offices and facilities and aid with benefit and eligibility questions, billing and payment questions, and EOB explanations. The Provider Relations Representative will focus on first call resolution and navigate various systems and programs efficiently to provide the caller with the appropriate information to resolve their issues. The Provider Relations Representative will develop a relationship with the office staff by providing confident and accurate responses to customer inquiries in a collaborative and professional manner. They will be accountable to meet all performance measures established in the call center to include efficiency and quality metrics as well as first call resolution and attendance.# **Qualifications*** High school diploma or GED required.* Prior experience in customer service required, preferably in a healthcare setting. Experience working with provider offices is strongly preferred. Proven history in a high-volume work environment where organizational and multi-tasking skills are essential.* Strong working knowledge of CPT, ICD-9-CM, ICD-10-CM and HCPCS coding preferred.* Experience in compliance regulations, appeals and grievance knowledge preferred.* Ability to effectively communicate with internal and external customers.* Excellent written/verbal communication skills and excellent customer service skills required.* Ability to resolve conflicts effectively and customer complaints in writing.* Strong problem-solving skills with ability to prioritize tasks effectively.* Strong organizational and time management skills.* Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.# **Essential Accountabilities*** Research and respond to escalated and complex provider and member inquiries, including claim and billing research requests.* Provide written and verbal response to customer inquiries.* Identify and analyze educational opportunities internally or externally.* Identify potential system configuration or billing issues and provide education to the provider to correct errors.* Act as a customer advocate by providing excellent, accurate customer service when responding to customer requests.* Utilize up-to-date knowledge of managed care criteria to meet department of health standards.* Escalate issues as needed to supervisor.* Log all contacts into appropriate systems and maintain accurate documentation to meet external audit guidelines.* Meet or exceed all department standards in quality, productivity, and accuracy.* Maintain technical knowledge regarding Independent Health’s contracts and benefits and working knowledge of policies and procedures and updates daily. Attend required training sessions as needed.* Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards (NCQA, State, CMS etc.), addressing first level complaints and assisting appeals as needed; effectively resolve written inquiries from customers regarding claims, benefits, eligibility, reimbursement and participating providers.* Knowledge of all systems as needed and the ability to coordinate the use of these tools at the same time.Immigration or work visa sponsorship will not be provided for this position Hiring Compensation Range: $20.00 hourly*Compensation may vary based on factors including but not limited to skills, education, location and experience.* In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future. *As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.* *Click here* *for additional EEO/AAP or Reasonable Accommodation information.* Current Associates must apply internally via the Job Hub.The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here to view our Community Reports.**Apply today and join us on the journey to a happier, healthier, and more inclusive community.**We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: [e-mail] or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.