Account Manager

Chemspire Ingredients; Boonton (NJ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Chemspire Ingredients, based in Boonton, New Jersey, seeks a highly organized sales operations professional to own the follow-up and account-growth engine behind our sales team. You will coordinate samples and quotes, maintain Microsoft Dynamics, and navigate long formulation cycles to reactivate opportunities.

The ideal candidate combines disciplined sales ops with inside sales mindset, thrives in a small, fast-moving family business, and spots cross-selling opportunities across our ingredient

Qualifications

• 2+ years in inside sales or related B2B role.
• Strong organizational skills with the ability to manage a high volume of opportunities.
• Excellent written communication with a friendly, professional tone.
• Comfort contacting customers by email and phone, guiding conversations toward a next step.
• Experience using CRM; willingness to become a power user and process owner.
• Commercial curiosity to recognize cross-sell opportunities.
• Reliable follow-through in a small, fast-moving family business.
• Experience in specialty chemicals or related industries preferred but not required.

Responsibilities

• Own follow-up for inbound leads, samples, quotes, and opportunities from first contact through closure.
• Ensure every active opportunity in Microsoft Dynamics has a clear stage, owner, next action, and follow-up date.
• Coordinate routine sample requests, supporting documentation, shipment details, and status updates.
• Prepare standard quotes using approved pricing guidelines and handle exceptions or strategic pricing decisions.
• Contact customers at key points in their evaluation process, including formulation and stability testing, review, approval, and commercialization.
• Reactivate dormant leads and opportunities with personalized outreach.
• Build post-purchase follow-up into the customer journey for production feedback and reorder timing.
• Identify account-expansion opportunities across Chemspire ingredients and Symrise portfolio.
• Schedule Teams calls and customer meetings for qualified opportunities.
• Maintain accurate pipeline data and provide a concise weekly report on activity and revenue.

Skills

Inside sales

Sales operations

Account coordination

Customer success

CRM proficiency

Communication

Organizational skills

Industry awareness

Tools

Microsoft Dynamics

Job description

Chemspire is looking for a highly organized, commercially minded professional to own the follow-up and account-growth engine behind our sales team. This person will coordinate samples and quotes, maintain Microsoft Dynamics, follow projects through long formulation and stability-testing cycles, reactivate stalled opportunities, and identify cross-selling opportunities within current accounts. The right candidate will combine the discipline of sales operations with the confidence and curiosity of an inside salesperson.

CORE RESPONSIBILITIES

• Own follow-up for inbound leads, sample requests, quotes, and active opportunities from first contact through purchase or documented closure.
• Ensure every active opportunity in Microsoft Dynamics has a clear stage, owner, next action, and next follow-up date.
• Coordinate routine sample requests, supporting documentation, shipment details, and status updates.
• Prepare standard quotes using approved pricing guidelines and elevate exceptions or strategic pricing decisions.
• Contact customers at the right points in their evaluation process, including formulation, stability testing, customer review, approval, and commercialization.
• Reactivate dormant leads and opportunities with relevant, personalized outreach rather than generic 'just checking in' emails.
• Build post-purchase follow-up into the customer journey, including production feedback, reorder timing, project status, and additional ingredient needs.
• Identify account-expansion opportunities across Chemspire proprietary ingredients, the Symrise portfolio, and complementary commodity ingredients.
• Schedule Teams calls and customer meetings for qualified technical or commercial opportunities.
• Maintain accurate pipeline data and provide a concise weekly report covering activity, next steps, bottlenecks, projected revenue, and opportunities needing leadership support.

WHAT WE ARE LOOKING FOR

• 2+ years of experience in inside sales, sales operations, account coordination, customer success, or a related B2B role.
• Strong organizational skills and the ability to manage a high volume of opportunities without losing attention to detail.
• Excellent written communication with a friendly, professional, and helpful tone.
• Comfortable contacting customers by email and phone, asking clear project-status questions, and guiding conversations toward a next step.
• Experience using Microsoft Dynamics or another CRM; willingness to become a power user and process owner.
• Commercial curiosity: able to recognize when one customer need may create opportunities for additional ingredients.
• Reliable follow-through, sound judgment, and the confidence to work independently in a small, fast-moving family business.
• Experience in specialty chemicals, personal care, cosmetics, ingredients, distribution, manufacturing, food, pharmaceuticals, or another technical B2B industry is strongly preferred but not required.

COMPENSATION & WORK ARRANGEMENT

• Compensation includes a base salary plus a significant performance-based commission opportunity.
• The incentive plan will reward measurable revenue generated through converted opportunities, reactivated projects, repeat orders, and account expansion.
• This is a full-time role based in Boonton, New Jersey. The position is primarily on-site, with the opportunity to work from home based on performance, training progress, and business needs.
• The role reports directly to Morgan Mahon and works closely with Chemspire leadership, sales, customer service, logistics, and technical partners.

WHY JOIN CHEMSPIRE

• Join a growing company where your work will directly influence revenue and customer experience.
• Work with innovative ingredient technologies and a broad portfolio serving multiple consumer-product categories.
• Gain visibility into sales strategy, account management, operations, marketing, and the growth of a family-owned business.
• Build a role with real ownership rather than being limited to narrow administrative tasks.
• Earn meaningful commission by helping turn existing demand and strong customer relationships into measurable growth.