Account Manager

ISHE; Boise (ID); Remote; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Senior Analyst, Account Management to manage Meritain's partner portfolio, drive service excellence, and coordinate跨-functional initiatives. You will partner with sales, implementation and operations to enhance client, member and partner experiences.

The role requires strong relationship management, operational acumen and project coordination capabilities in a fast-paced environment, with health plan ecosystem familiarity and remote/hybrid work options.

Qualifications

• 3+ years in account/client management, healthcare operations, or related field.
• Experience managing operational relationships with clients, vendors or cross-functional partners.
• Ability to coordinate issue resolution and drive outcomes across teams.
• Strong written and verbal communication; able to present to diverse audiences.
• Experience analyzing operational performance and identifying trends.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Office: Excel, PowerPoint, Teams, Outlook.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work independently while fostering collaboration.

Responsibilities

• Oversee day-to-day management and support of Meritain's partner portfolio, including navigation and advocacy solutions.
• Serve as primary operational contact for partners and internal stakeholders; drive service excellence and issue resolution.
• Collaborate with Account Executives, sales, client management, implementation, and operations to improve performance and client experience.
• Monitor governance processes, coordinate remediation efforts, and support governance reviews.
• Identify opportunities for improvements and contribute to sales enablement and growth initiatives.

Skills

Account management

Client management

Healthcare operations

Project management

Cross-functional collaboration

Communication

Data analysis

Multitasking

MS Office

Organization

Independent work

Education

Bachelor's degree in Business/Healthcare/related field

PM/Healthcare certs (preferred)

Tools

Microsoft Office

Excel

PowerPoint

Teams

Outlook

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

*Open to fully remote anywhere in the U.S. or hybrid work location for this role*

Position Summary

The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors. This role serves as a primary operational contact for assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship management.

The individual will partner closely with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders to support partner performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring operational performance, coordinating issue remediation, supporting implementations and escalations, maintaining governance processes, identifying opportunities for improvement, and contributing to sales enablement and growth initiatives.

The ideal candidate demonstrates strong relationship management skills, operational acumen, project coordination capabilities, and the ability to navigate complex stakeholder environments while supporting innovative healthcare solutions.

Required Qualifications

• 3+ years of account management, client management, healthcare operations, project management, or related experience.
• Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders.
• Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams.
• Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences.
• Experience analyzing operational performance, identifying trends, and developing actionable recommendations.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work independently while fostering collaboration across teams and business partners.

Preferred Qualifications

• Experience within the healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solution, or vendor management environment.
• Knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions.
• Experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight.
• Experience participating in implementations, product launches, process improvement initiatives, or remediation efforts.
• Familiarity with sales support activities, RFP responses, finalist presentations, and sales enablement efforts.
• Experience working with external vendor partners and holding partners accountable to contractual and operational commitments.
• Project management experience, including maintaining action plans, issue logs, risk trackers, and stakeholder communications.
• Experience collaborating with executive leadership and presenting operational updates to senior stakeholders.

Education

• Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or equivalent combination of education and relevant work experience.
• Advanced coursework, certifications, or professional development in project management, healthcare administration, account management, or business operations preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/28/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.