Account Manager

Mongoose; Austin (TX); Remote; USD 70,000 - 145,000; Full time

Job summary

A leading conversation intelligence company is seeking an Account Manager to drive client renewals and expansion. In this role, you will build strong relationships with clients, develop strategic growth plans, and ensure their success with the company's solutions. Ideal candidates will have proven experience in B2B SaaS sales and a passion for helping clients achieve their goals. The position is fully remote, offering a competitive salary and benefits package.

Benefits

Base salary of $70,000 + variable pay of $75,000

Comprehensive medical, dental, and vision coverage

401K with company match

Flexible PTO

Home office set-up stipend of $600

13 paid holidays

Qualifications

• Proven experience with renewals and expansion in B2B SaaS.
• Strong communication skills.
• Ability to drive renewals and upsells.

Responsibilities

• Meet or exceed renewal and expansion quotas.
• Develop strategic retention and growth plans.
• Build relationships and provide client support.
• Track client health metrics and maintain CRM records.

Skills

Sales experience in B2B SaaS

Relationship building

Proactive problem-solving

Data-informed decision making

Collaboration

Tools

CRM systems (HubSpot expertise preferred)

Job description

Overview

At Mongoose, we believe every conversation matters. We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.

Join us and be part of a team that’s making a real difference in education—one conversation at a time.

As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose solutions and can’t imagine life without us. You’ll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by diving deep into client relationships, uncovering their needs, and helping them achieve their goals with our products. Success in this role will be measured by increasing client retention rates, achieving both your annual renewal, and expansion quotas through adoption and growth of our Conversation Intelligence Platform. If you love building expansion pipeline through strategic account planning and referential selling and have a demonstrated history of exceeding quota, this role is for you.

What You’ll Do

• Sell and Renew with Confidence - Consistently meet or exceed assigned renewal and expansion quotas, directly contributing to company revenue growth targets. Develop informed, strategic retention and growth plans for your territory, and execute those plans in partnership with your Customer Success Manager. Lead the charge on renewals, ensuring clients feel valued, supported, and excited to sign on for another year (or more!). Anticipate and address any potential risks well before renewal time, because surprises are for birthdays, not contracts.
• Drive Growth Like a Pro - Develop pipeline through focussed weekly outbound activities. Own upsell and cross-sell opportunities by helping clients see how Mongoose can solve even more of their challenges. Be a master at expanding our footprint within schools, introducing our solutions to new departments and teams that didn’t know they needed us—until you showed them.
• Be the Client’s MVP - Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs) that make your clients feel heard, supported, and ready to grow with us. Use your deep understanding of client goals and challenges to position Mongoose as an indispensable partner in their success. Work in true partnership with a dedicated Client Success Manager (CSM). You’ll drive the commercial strategy (renewals, upsells, expansions), while your CSM partner focuses on adoption, value realization, and day-to-day success. Together, you’re accountable for delivering outcomes that maximize client satisfaction and growth.
• Collaborate & Innovate - Partner with Marketing to ensure your clients know about new offerings, success stories, and exciting updates. Collaborate with Leadership to identify risks and develop creative solutions to address challenges or close the deal. Bring the voice of the customer to Product, sharing insights and ideas that help us build even better solutions.
• Show Up, Stand Out - Represent Mongoose at industry events, conferences, and trade shows, leaving a lasting impression on clients and prospects alike. Be the face of Mongoose for your accounts, turning relationships into partnerships and partnerships into revenue growth, including onsite visits and travel as needed.
• Make Data Your Superpower - Track client health metrics like a pro, using data to guide your conversations and uncover opportunities. Keep our CRM squeaky clean with accurate records of renewals, upsells, and client interactions. Share insights and updates with internal teams to ensure alignment and fuel smarter strategies.

What You’ll Bring to the Table

We’re looking for someone who brings proven experience with renewals and expansion (upsell/cross-sell) in a B2B SaaS environment, along with a track record of consistent quota attainment. If that’s you, keep reading!

• Sales Savvy with Heart - Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment, with a consistent track record of exceeding targets. Demonstrated ability to build healthy pipelines and convert with strong win rates. You have a track record of successfully driving renewals and growing accounts through upsells and cross-sells. You know how to sell without feeling “salesy,” positioning solutions in a way that feels natural, helpful, and downright irresistible.
• A Relationship Builder Extraordinaire - You’re a natural at connecting with people and building trust. Clients love working with you because you make them feel understood and supported. You have exceptional communication skills that make even complex ideas easy to understand and act on.
• Proactive Problem-Solver - You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices. You’re a strong, strategic thinker, always looking for ways to improve processes and drive better outcomes.
• Data-Informed Decision Maker - You use data as a secret weapon—leveraging insights to uncover opportunities, address challenges, and shape your approach. You excel at translating data into clear, actionable insights that empower clients to make informed business decisions. Experience with CRM systems (bonus points for HubSpot expertise!).
• Collaboration at the Core - You thrive in a team-oriented environment and know how to align with Marketing, Product, and Client Success to deliver exceptional results. Proven ability to thrive in a partnership model, working hand-in-hand with a dedicated CSM to balance commercial ownership (renewals, upsells, expansions) with adoption and value delivery, ensuring clients see measurable success. Your positive, can-do attitude makes you a joy to work with for both colleagues and clients.
• Higher Ed Experience? Even Better! - Experience working with higher education institutions is a big plus but not required—we’re happy to help you learn!

Compensation & Benefits

• Base salary: $70,000 plus a $75,000 variable with on-target earnings (OTE) of $145,000
• Fully remote; working hours in the West or Central Time zone (PST or CST)
• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%
• Flexible PTO
• Competitive Leave Policies
• $600 home office set-up stipend
• 13 paid holidays, plus a week off between Christmas and New Year’s

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.

This role's base salary is $70,000 plus a $75,000 variable with on-target earnings (OTE) of $145,000. This position is fully remote, with working hours in the West or Central Time zone (PST or CST).