Account Manager

adm Indicia; Austin (MN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Cell phone reimbursement

Generous PTO

Volunteer days

Professional development opportunities

Employee recognition programs

Job summary

adm Indicia is a next-generation brand activation agency delivering ROI-driven experiences for clients in the United States. The Account Manager will guide day-to-day management of client accounts, oversee project execution across print, POS, and promotional programs, and own inventory management to ensure on-time delivery.

You’ll work with clients, vendors, and internal teams to align programs with client goals and adm’s commercial objectives.

Qualifications

• 3+ years in client-facing account management handling print and/or POS programs.
• Proven experience managing supplier relationships including direct vendor communication and issue resolution.
• Strategic and analytical mindset with ability to assess the big picture and identify opportunities.
• Self-starter with resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills with outstanding organization and multitasking.
• Demonstrated success in growing and maintaining accounts, driving revenue and margins.
• Ability to collaborate cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Excellent written and verbal communication with a confident client-facing presence.
• Detail-oriented with strong Microsoft Excel, Word, PowerPoint proficiency.

Responsibilities

• Serve as the primary point of contact for client-related matters, building trusted partnerships.
• Develop strategies and solutions to drive client growth and profitability while managing costs.
• Oversee end-to-end sale process from briefs and quotes to production and delivery.
• Create and manage project plans, timelines, and budgets, allocating resources and mitigating risks.
• Maintain proactive client communication and address concerns within SLAs.
• Collaborate with internal teams and external partners to meet deadlines.
• Support sustainability objectives by delivering projects aligned with environmental metrics.

Skills

Client-facing account management

Supplier management

Project coordination

Analytical mindset

Excellent communication

Microsoft Office (Excel, Word, PPT)

Travel to client sites

Tools

Microsoft Office

Job description

Location: United States - Hybrid (Austin, Minnesota)

Department: Account Management

Location: United States - Hybrid (Austin, Minnesota)

Compensation: $70,000 - $80,000 / year

Description

About adm Indicia

adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI.

Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence.

Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

Our values

We are collaborative, we thrive through our relationships.

We are courageous, we create boldly and execute fearlessly.

We are authentic, we act with integrity and transparency.

We are pioneering, we win when we lead the way.

We are purpose-driven, we create meaningful, sustainable and profitable brand experiences.

About the Role

As an Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across print, point-of-sale (POS), and promotional programs. This role blends elements of client relationship management, project coordination, supply chain oversight, and strategic account leadership. You’ll take ownership of inventory management and ensure the on-time delivery of key client initiatives. Working closely with clients, vendors, and internal teams, you will develop and deliver programs that align with client both client goals and adm’s commercial objectives.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
• Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
• Drive client sales and profitability by developing value-driven solutions and ensuring cost control.

Project Management and Execution

• Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
• Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
• Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
• Collaborate across internal teams and external partners to meet all deadlines.
• Support adm’s sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).

Supplier Management

• Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
• Review creative concepts and physical samples to ensure brand and project alignment.

Campaign Performance Monitoring and Reporting

• Track and analyze program performance, generating regular updates/reports to client and leadership.
• Use data insights to make recommendations for ongoing improvements and future program planning.

Skills, Knowledge & Expertise

• 3+ years of experience in client-facing account management role managing print and/or point-of-sale (POS) programs.
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
• Self-starter with a resourceful, solution-oriented approach to problem solving.
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
• Culturally aware and able to communicate effectively across international teams.
• Excellent written and verbal communication skills with a confident, client-facing presence.
• Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Comfortable working in a fast-paced environment with shifting priorities.
• Ability to travel to client sites 3 times per week.

Job Benefits

• Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Hybrid - 3 days/week in office
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

adm is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.