Account Manager

Kleenmark Services Corp; Appleton (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

7 Paid federal holidays

Job summary

KleenMark is seeking an experienced Account Manager to oversee healthcare and medical accounts, ensuring top service quality and client satisfaction while maintaining financial performance.

You will supervise cleaning technicians and site supervisors, coordinate staffing and training, and collaborate with Operations, HR, Safety, and Sales to grow revenue and strengthen client partnerships. This full-time role supports growth within a family-owned Wisconsin company.

Qualifications

• 3 to 5 years of related experience in account management or healthcare services.
• College degree in Business Administration or related field.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Oversee overall satisfaction, service quality, and operational performance of assigned healthcare accounts.
• Ensure policies, procedures, scopes of work, and site-specific requirements are followed.
• Supervise cleaning technicians and site supervisors, including staffing, scheduling, training, and performance management.
• Manage financials of accounts/territory, payroll, and budget reporting.
• Actively sell services and products to current and prospective clients to increase revenue.
• Build and maintain long-term relationships with healthcare clients and serve as main contact.
• Coordinate with Operations, HR, Safety, Sales, and customer representatives as needed.
• Drive account growth through new services and bundled products.

Skills

Leadership

Communication

Organization

Problem-solving

Multitasking

Microsoft Office

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Operating in a $1Billion plus industry, KleenMark is Wisconsin’s largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry’s best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark’s 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results.

We have excellent opportunities for you to join our team!

Job Skills / Requirements

Job Functions:

Management:

• Responsible for the overall satisfaction, service quality, and operational performance of assigned healthcare and medical accounts.
• Ensure company policies, customer procedures, scopes of work, and site-specific healthcare requirements are followed.
• Work with Operations, Human Resources, Safety, Sales, KleenMark Distribution, and customer healthcare representatives as needed.
• Supervise cleaning technicians and site supervisors, including staffing, scheduling, coverage, training, and performance management.
• Responsible for the financial success of the accounts/territory.
• Maintain and evaluate account activity summary as well as payroll and budget reports.
• Complete paperwork as needed and monitor and analyze payroll and budget reports.
• Actively sell services and products to current and prospective clients to increase revenue.

Customer Relations

• Build and maintain long-term relationships with healthcare clients and serve as the primary point of contact for assigned accounts.
• Maintain the Quality Assurance Program through KleenMark Connect and conduct regular business reviews with customers.
• Conduct routine inspections of patient rooms, exam rooms, operating rooms, public areas, and other assigned spaces to ensure high-quality cleaning and disinfection.
• Address customer requests, complaints, infection-prevention concerns, and service issues promptly; investigate and follow through to completion.
• Participate in healthcare account start-ups, transitions, special projects, terminal cleanings, and service expansions as required.
• Grow and develop customer accounts by providing consistent service and bundling appropriate services and consumable products.
• Provide excellent customer service to internal and external customers.

Employee Development

• Work closely with HR to support recruiting, onboarding, training, workers' compensation, employee relations, attendance, and corrective action.
• Coach, develop, motivate, and train employees on healthcare cleaning, disinfecting, customer service, and safety expectations.
• Ensure employees have the uniforms, identification, supplies, equipment, chemicals, and personal protective equipment needed to perform their jobs safely.
• Conduct and organize site-specific training on patient-room cleaning, exam-room cleaning, operating-room cleaning, terminal cleaning, Bloodborne Pathogens, and cross-contamination prevention.
• Ensure employees perform all cleaning and disinfecting functions according to the scope of work, KleenMark standards, and customer procedures.
• Complete employee performance reviews and verify ongoing competency and required training records on time.

Professional Development

• Participate in quarterly Account Manager training and healthcare cleaning or infection-prevention training as assigned.
• Participate in professional development activities that support leadership, healthcare environmental services, infection prevention, safety, and business growth.

Safety

• Works to promote safe work environment for all customers, employees and building occupants
• Follows and enforces KleenMark’s safety programs, safety rules, monthly safety topics
• Assist HR when necessary, in the case of accidents on the job (documents, photos, etc.)
• Work with HR/Injured employee to properly document the accident.

Knowledge, Skills, and Abilities:

Excellent communication, leadership, organization, and problem-solving skills, as well as the ability to be flexible and multitask. Must understand Microsoft office products (Word, Excel, Outlook, etc.)

Education and Experience:

3 to 5 years of related experience, or additional years of education and experience are required. College degree in Business Administration or other business-relate

Additional Information :

• Primarily second shift; Hours may vary based on operational needs. Flexibility is required.
• Experience in customer service a plus

Additional Information / Benefits

Medical, Vision & Dental Insurance for qualifying positions.

Personal Time Off (PTO) for qualifying positions.

7 Paid federal holidays after 90 days for qualifying positions.

Employee Referral Bonus

Instant Pay Access through DailyPay.

Employee of the Month, Quarter and Year Employee Recognition Program.

Growth within the company.

Safety First:

Personal protective equipment provided or required

Safety Monthly Trainings for all employees.

Sanitizing, disinfecting, or cleaning procedures in place

Employees working in medical facilities are required to wear a mask and gloves during the entirety of their shift. We provide all necessary PPE.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Affirmative Action/EEOstatement Kleenmark is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Maternity/Paternity Leave

This job reports to the Branch Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends.