Account Manager

4062 Aetna Resources, LLC; Amherst (OH); Remote; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Senior Analyst, Account Management to manage Meritain's partner portfolio and drive service excellence across internal and external stakeholders. You will coordinate issue resolution, support implementations, and contribute to growth initiatives while aligning with senior leadership and client teams.

The role emphasizes relationship management, operational acumen, and strategic execution in a fast-paced healthcare environment.

Qualifications

• 3+ years in account management, healthcare ops, or related
• Experience managing operational relationships with clients, vendors, or cross‑functional partners
• Ability to coordinate issue resolution and drive outcomes across teams
• Strong written and verbal communication; able to present to diverse audiences
• Experience analyzing operational performance and recommending improvements
• Manage multiple priorities in a fast-paced environment
• Proficient with Microsoft Office applications (Excel, PowerPoint, Teams, Outlook)
• Excellent organizational skills and attention to detail

Responsibilities

• Monitor partner performance and governance processes.
• Coordinate issue remediation and drive timely resolutions.
• Support implementations, escalations, and cross‑functional collaboration.
• Contribute to sales enablement and growth initiatives.

Skills

Account management

Healthcare operations

Project coordination

Cross-functional collaboration

Issue resolution

Communication

Vendor management

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

PowerPoint

Outlook

Teams

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Open to fully remote anywhere in the U.S. or hybrid work location for this role

Position Summary

The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors. This role serves as a primary operational contact for assigned partners and internal stakeholders, driving service excellence, issue resolution, partner accountability, and ongoing relationship management. The individual will partner closely with Account Executives, sales leadership, client management teams, implementation teams, and operational stakeholders to support partner performance, facilitate cross‑functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring operational performance, coordinating issue remediation, supporting implementations and escalations, maintaining governance processes, identifying opportunities for improvement, and contributing to sales enablement and growth initiatives. The ideal candidate demonstrates strong relationship management skills, operational acumen, project coordination capabilities, and the ability to navigate complex stakeholder environments while supporting innovative healthcare solutions.

Required Qualifications

• 3+ years of account management, client management, healthcare operations, project management, or related experience.
• Experience managing operational relationships with clients, vendors, business partners, or cross‑functional stakeholders.
• Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams.
• Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences.
• Experience analyzing operational performance, identifying trends, and developing actionable recommendations.
• Proven ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.
• Strong organizational skills with attention to detail and follow‑through.
• Ability to work independently while fostering collaboration across teams and business partners.

Preferred Qualifications

• Experience within the healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solution, or vendor management environment.
• Knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions.
• Experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight.
• Experience participating in implementations, product launches, process improvement initiatives, or remediation efforts.
• Familiarity with sales support activities, RFP responses, finalist presentations, and sales enablement efforts.
• Experience working with external vendor partners and holding partners accountable to contractual and operational commitments.
• Project management experience, including maintaining action plans, issue logs, risk trackers, and stakeholder communications.
• Experience collaborating with executive leadership and presenting operational updates to senior stakeholders.

Education Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or equivalent combination of education and relevant work experience. Advanced coursework, certifications, or professional development in project management, healthcare administration, account management, or business operations preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Our people fuel our future.

Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful.

They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.