Account Manager

Aptean; Alpharetta (GA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the apparel industry is seeking an Account Manager to develop strategic relationships with clients. This role involves driving customer success and retention while delivering tailored ERP solutions. The ideal candidate has substantial SaaS experience, excellent communication skills, and a consultative approach.

Benefits

Competitive pay

Robust benefit plans

Career development opportunities

Qualifications

• 5+ years of account management or customer success experience in software or SaaS.
• Strong knowledge of the apparel, fashion, or sewn-goods manufacturing industries.
• Ability to drive revenue growth with strategic accounts.

Responsibilities

• Manage and grow relationships with fashion and apparel companies.
• Identify expansion opportunities for ERP solutions.
• Drive retention and upsell/cross-sell strategies with customers.

Skills

Account Management

Customer Success

Communication

Consultative Mindset

Tools

Salesforce

CRM tools

Job description

Overview

Are you ready for what’s next, now?

Job Title: Account Manager - Apparel Industry

Location: Remote, US

Aptean is transforming how apparel businesses operate. Our purpose-built ERP and supply chain solutions serve some of the most innovative brands, manufacturers, and distributors in the fashion, footwear, accessories, and home goods space. In a world of generic enterprise software, Aptean delivers targeted technology designed to solve real industry challenges and drive measurable results. With 3,500+ employees, 50+ products, and a global client base, now is the perfect time to grow your career with us.

As we expand our reach in the apparel and fashion industry, we’re hiring an Account Manager to maintain and grow strategic customer relationships. You'll work with leading apparel brands, vertically integrated manufacturers, and distributors across North America to ensure they receive maximum value from our ERP solutions.

About the Role

The Account Manager will oversee a portfolio of customers using Aptean’s fashion-focused ERP, PLM, WMS, and related solutions. This role is about more than renewals—it’s about delivering continuous value, identifying strategic growth opportunities, and becoming a trusted advisor to key stakeholders in the apparel industry.

You’ll partner closely with Pre-Sales, Product, and Customer Success teams to drive retention, upsell/cross-sell, and long-term satisfaction within your book of business.

You Will Also:

• Manage and grow relationships with fashion and apparel companies—ranging from emerging brands to global enterprises.
• Understand the seasonal, fast-paced nature of the apparel industry and help customers navigate challenges like speed to market, demand planning, and supply chain complexity.
• Proactively identify expansion opportunities for solutions such as PLM, WMS, Shop Floor Control, and Financials.
• Lead account planning and strategic business reviews with senior-level executives and functional teams (Design, Production, Operations, etc.).
• Serve as the internal advocate for your customers, coordinating across departments to resolve issues and improve the customer experience.
• Maintain accurate account data and pipeline in Salesforce, and consistently deliver against retention and growth targets.
• Attend apparel industry events and customer on-sites to deepen relationships and stay current on industry trends.

About You

• 5+ years of account management or customer success experience in a software or SaaS company.
• Strong knowledge of the apparel, fashion, or sewn-goods manufacturing industries (direct experience in a brand, factory, or supply chain context is a major plus).
• Demonstrated ability to drive revenue growth and retain strategic accounts.
• Excellent communication skills and a consultative mindset—you can guide conversations with both technical users and C-level stakeholders.
• Skilled at presenting software solutions both remotely and in person.
• Proficient in Salesforce and other CRM tools.
• Able to work cross-functionally and manage multiple priorities in a fast-paced, seasonal industry.

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible, and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.

We are a global provider of mission-critical, industry-specific software solutions. Our ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. Over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on us to streamline their operations.

“At Aptean, our diverse employee base is our greatest asset. Embracing differences helps us harness our individual power to maximize success for our customers, employees, and company.” – TVN Reddy

We are committed to promoting a culture of diversity, equity, and inclusion, ensuring all employees can succeed regardless of race, gender, religion, disability, or age. Celebrating our diversity allows us to bring innovative solutions to our customers.