ACCOUNT MANAGEMENT SPECIALIST - REMOTE
Compass Group USA
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Benefits offered by this job
Job summary
Foodbuy in the United States (North Carolina) is seeking an Account Management Specialist, an entry-level role that supports the Senior Account Manager and Associate Director by organizing member initiatives, tracking progress, and preparing materials. The position requires up to 20% travel to member meetings and reviews.
You will collaborate across Finance, Business Analysts, Category Business Management, Culinary Solutions, Customer Support, and sourcing teams, building a foundation for a
Qualifications
- Strong organizational skills to manage multiple priorities and deadlines.
- Professional communication for emails, meetings, recaps, agendas, and updates.
- Proficiency with Microsoft Office suite and collaboration tools, with willingness to learn CRM, Power BI, MPower, Smartsheet, and Copilot.
Responsibilities
- Provide entry-level support across members, projects, and priorities as directed.
- Collaborate with Senior Account Manager/Associate Director/Director to identify savings, contract compliance, and value creation opportunities.
- Utilize internal tools and reporting platforms to gather information, analyze trends, and support decision-making.
- Maintain project organization and visibility, documenting timelines, ownership, milestones, and follow-up items.
- Prepare agendas, recaps, action-item trackers, and materials for recurring calls and meetings.
- Develop business review materials by compiling data, updates, and value-driven insights for member visits and reviews.
- Coordinate with stakeholders to validate updates and ensure resources for priority support.
- Monitor tasks and follow-up to ensure timely execution and proactive communication.
- Develop knowledge of Foodbuy Hospitality programs, supplier relationships, and account management practices.
- Provide administrative, analytical, and operational support to strengthen team performance.
- Travel up to 20% as needed for meetings, reviews, and engagements.
Skills
Tools
Job description
Salary:$60,000 - 65,000 (commensurate with experience)
We are the industry leader in procurement and supply chain solutions. We are the subsidiary of the world's largest contract foodservice company (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called People FIRST, which stands for Flexibility, Inclusion, Results, Sustainability and Transparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.
The Account Management Specialist is an entry-level support role designed to build the foundation for a future Account Manager position within Foodbuy Hospitality. This role does not carry account assignments or direct ownership of member relationships; instead, it supports the assigned Senior Account Manager/Associate Director/Director by organizing member initiatives, tracking project progress, preparing customer-facing materials, identifying savings and compliance opportunities, and driving follow-through on key business activities. While relationship ownership remains with the Senior Account Manager/Associate Director/Director, the Specialist strengthens execution, improves communication, and helps deliver a consistent, professional member experience. This position may require travel up to 20% for member meetings, business reviews, supplier engagements, and internal team activities.
This position reports directly to a Senior Account Manager, Associate Director, or Director of the Account Management organization and will partner closely with cross-functional resources, including Finance, Business Analysts, Category Business Management, Culinary Solutions, Customer Support (MET), sourcing support teams, and internal technology partners. The ideal candidate is highly organized, proactive, curious, and comfortable working across multiple systems and competing priorities. This role requires strong written and verbal communication skills, attention to detail, accountability, and the ability to translate information into clear action items for both internal teams and member stakeholders.
- Serve in an entry-level support capacity without specific account assignments, providing flexible support across members, projects, and priorities as directed by the Senior Account Manager/Associate Director/Director.
- Partner with the assigned Senior Account Manager/Associate Director/Director and Foodbuy Hospitality Business Analyst to identify member opportunities related to savings, contract compliance, program adoption, supplier engagement, operational efficiency, and overall value creation.
- Leverage internal tools and reporting platforms, including MPower, CRM, Power BI, Smartsheet, Microsoft Outlook, Excel, Word, Copilot, and other Microsoft applications, to gather information, organize work, analyze trends, and support informed decision-making.
- Maintain project organization and visibility through Smartsheet, CRM, shared trackers, and other approved platforms to ensure timelines, ownership, milestones, and follow-up items are clearly documented and actively managed.
- Support the preparation of agendas, recaps, action-item trackers, and supporting materials for recurring member calls, internal alignment meetings, supplier discussions, and business planning sessions.
- Assist in building professional Business Review materials for member visits, leadership updates, quarterly business reviews, and other strategic touchpoints by compiling relevant data, project updates, opportunity summaries, and value-driven insights.
- Coordinate with internal stakeholders to collect information, validate updates, resolve open items, and ensure the Senior Account Manager/Associate Director/Director has the resources needed to support member priorities effectively.
- Monitor assigned tasks and follow-up items to help ensure timely execution, proactive communication, and consistent progress against member objectives.
- Develop working knowledge of Foodbuy Hospitality programs, supplier relationships, category strategies, member needs, and account management best practices to support long‑term career progression into an Account Manager role.
- Provide administrative, analytical, and operational support that strengthens the Account Management team’s ability to deliver a high‑quality, consistent, and professional member experience.
- Travel up to 20% as needed to support member‑facing meetings, business reviews, supplier engagements, internal planning sessions, and other account management activities.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, projects, and stakeholder needs simultaneously.
- Professional communication skills, including the ability to draft clear emails, meeting recaps, agendas, and business updates.
- Proficiency with Microsoft Outlook, Excel, Word, Teams, and PowerPoint, with the ability and willingness to learn additional platforms such as CRM, Power BI, MPower, Smartsheet, and Copilot.
- High attention to detail and a commitment to accuracy when maintaining trackers, compiling data, preparing materials, and documenting follow‑up items.
- Ability to work collaboratively with Account Managers, Business Analysts, category teams, suppliers, and other internal partners.
- Proactive mindset with a willingness to ask questions, seek clarity, anticipate needs, and take ownership of assigned tasks.
- Professional presence and sound judgment when supporting member‑facing meetings, materials, and communications.
- Interest in account management, procurement, hospitality, sourcing, supply chain, or member relationship support.
- Ability and willingness to travel up to 20% based on business needs.
- Experience supporting account management, customer service, sales operations, hospitality, procurement, or business administration functions.
- Comfort working with data, dashboards, reports, and project management tools to support business recommendations and operational follow‑through.
- Ability to synthesize information from multiple sources and present it in a clear, concise, and actionable format.
- Strong customer‑service orientation and an understanding of how internal execution supports external member satisfaction.
- Curiosity and desire to grow into a broader member‑facing Account Manager role over time.
Associates at Foodbuy are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Foodbuy maintains a drug-free workplace.
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