Account Management Processor

Carrier; Phoenix (AZ); On-site; USD 64,500 - 129,500; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid vacation days up to 15

Short-term and long-term disability

Tuition Assistance

Job summary

Carrier in Phoenix, AZ is seeking an Account Management Processor to enhance the customer experience in their HVAC service branch. The role requires close collaboration with operations and sales teams.

The ideal candidate will have extensive customer service experience and be detail-oriented, ensuring smooth job execution and relationship-building with clients. Strong proficiency in Microsoft Office and experience in the HVAC industry are preferred. A competitive salary range of $64,500 - $129,500 is offered.

Qualifications

• 5+ years of customer service or service operations experience.
• 2+ years of working knowledge of Microsoft Office, Salesforce or SAP.

Responsibilities

• Ensure accurate and timely booking of service jobs.
• Complete job setup and billing notifications.
• Drive timely job completion and assist with warranty jobs.

Skills

Customer service experience

Service operations knowledge

Microsoft Office

Salesforce or SAP

Education

High School Diploma or GED

Bachelor’s degree in Business Management or related field

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.

About This Role

Carrier is redefining the HVAC industry—and we’re looking for an Account Management Processer to help drive that transformation in our Phoenix, AZ service branch. In this role, you will oversee the end‑to‑end customer experience. You’ll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. If you thrive in a fast‑paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact.

Key Responsibilities

• Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed‑unbooked opportunities
• Complete job setup, billing plans, and scheduling notifications for Service Coordinators
• Review open orders daily and drive timely job completion
• Assist with warranty and startup jobs
• Process parts ordering, purchase orders, and AAP requests
• Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time
• Ensure accurate billing for projects, service contracts, time & materials, and fixed‑price work
• Perform project reconciliation to minimize under‑billed or missed revenue
• Serve as an Accounts Receivable subject matter expert
• Resolve customer billing disputes and manage credit holds
• Submit and maintain tax exemption documentation
• Set up new customers and vendors accurately to avoid delays or disputes
• Monitor operational metrics and report progress, trends, and issues to the team
• Proactively support pull‑through revenue by assisting with repair and service opportunity tracking
• Assist leadership in driving on‑time, within‑budget service execution
• Build strong, lasting relationships with customers and external partners

Required Qualifications

• High School Diploma or GED
• 5+ years of customer service or service operations experience
• 2+ years of working knowledge of Microsoft Office, Salesforce or SAP

Preferred Qualifications

• 2+ years of HVAC service industry experience
• Bachelor’s degree in Business Management or a related field
• Detail oriented with strong follow through
• An excellent communicator with a customer first mindset
• A self starter who brings energy, accountability, and process discipline
• Time and priority management skills
• Comfortable working across teams in a fast paced service environment
• EHS awareness

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short‑term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.