Account Management (Non-IC) Lead Associate - Hybrid - Express Scripts

The Cigna Group; Franklin (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in healthcare is seeking an Account Management (Non-IC) Lead Associate to ensure client satisfaction and service delivery. This role requires a proactive approach to client needs, managing multiple accounts, while providing insightful performance metrics. The ideal candidate will hold a Bachelor’s degree or extensive experience in account management, demonstrating strong analytical and communication skills.

Qualifications

• Bachelor's degree or 11-14 years of relevant experience.
• 5-8 years of experience in account management.
• Proficiency in Microsoft Office and excellent communication skills.

Responsibilities

• Manage day-to-day client relationships and ensure satisfaction.
• Handle benefit requests and product implementations effectively.
• Present operational performance metrics to clients regularly.

Skills

Analytical skills

Communication skills

Problem solving skills

PC skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

The job profile for this position is Account Management (Non-IC) Lead Associate, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

ESSENTIAL FUNCTIONS

Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.

Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.

Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.

Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.

Lead client centric team meetings to review operational performance against client’s expectations and needs.

Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison withthe book of business to promote client satisfaction, client retention and upsell opportunities.

QUALIFICATIONS

Bachelor’s degree in related field or 11 to 14 years of experience.

5-8 years relevant experience

Excellent PC skills including Microsoft Office and Internet experience.

Excellent verbal and written communication and presentation skills.

Strong analytical and problem solving skills.

Strong focus on book of business client satisfaction and client retention results.

Demonstrated ability managing projects, utilizing proven project management processes.

Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

Ability to travel overnight up to 20%.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.