Account Management D Merchant Activation Specialist

ExcelGens Inc; Texas City (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Merchant Activation Specialist to facilitate the onboarding of merchants to their new program. This role requires a detail-oriented, self-motivated professional capable of managing multiple tasks in a fast-paced environment. Responsibilities include guiding merchants through the activation process, managing data efficiently, and maintaining high-quality standards in communication and execution.

Benefits

Flexible working conditions

Opportunity to work with a nationwide program

Qualifications

• Experience in a fast-paced, execution-focused role, preferably in operations.
• Exceptional attention to detail and commitment to high-quality standards.
• Strong proficiency in Google Sheets.

Responsibilities

• Facilitate the onboarding process for merchants.
• Accurately upload and manage merchant data.
• Conduct outreach to merchants via phone and email.

Skills

Attention to detail

Communication skills

Problem-solving

Data management

Tools

Google Sheets

Job description

Title: Merchant Activation Specialist Job Summary Please see below for some details about the position. Start Date: ASAP End Date: 3 months Bill rate: $40.00 Location: Remote - Midwest, Texas, or Northeast preferred / however open to all locations. This person will be responsible for helping thousands of merchants activate on our new program, Going Out. We are expanding nationwide for the first time this month and need a highly motivated and detail-oriented Merchant Activation Specialist to join our team on a very fast paced and constantly changing project. This role is crucial in ensuring the successful onboarding and activation of merchants onto the "Going Out" program. The ideal candidate will have a strong focus on execution, maintaining high-quality standards, and the ability to manage multiple tasks efficiently. Key Responsibilities: Merchant Activation: Facilitate the onboarding process for merchants by guiding them through the activation steps, ensuring a seamless transition onto the "Going Out" program. Data Management: Accurately upload and manage merchant data using Google Sheets and other tracking tools, ensuring all information is up-to-date and error-free. Communication: Conduct outreach to merchants via phone calls and emails to provide support, answer questions, and ensure their successful activation. Quality Assurance: Maintain high standards of quality and attention to detail in all aspects of the activation process, identifying and resolving any issues promptly. Process Improvement: Continuously seek opportunities to streamline and improve the activation process, contributing to the overall efficiency of the program. Image Sourcing: Proactively search for and select high-quality images that represent the merchants' offerings, enhancing their profiles on the platform. Shipping Materials: May need to help us ship materials to merchants via UPS when we are unable to from one of our hubs Qualifications: Proven experience in a fast-paced, execution-focused role, preferably in operations, customer service, or a related field. Exceptional attention to detail and commitment to maintaining high-quality standards. Strong proficiency in Google Sheets and other data management tools. Excellent communication skills, both verbal and written, with the ability to engage and support merchants effectively. Highly proactive and self-motivated, with the ability to work independently and manage multiple tasks simultaneously. Strong problem-solving skills and the ability to adapt to changing priorities and processes.

* Free services are subject to limitations