Account Management - Commercial Lines Underwriter

Newtekone; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Newtek Insurance Agency is seeking an AVP Insurance Services – Marketing I to market and analyze coverage for new business in the Property and Casualty team. You will ensure documentation is complete, prepare renewal quotes, and process endorsements as needed, while coordinating with management and frontline staff across the team.

The role requires organizing multiple tasks, collaborating across teams, and maintaining timely submission packets to marketplaces.

Qualifications

• Ideal candidate has experience as commercial line account management with experience in various commercial products.

Responsibilities

• Collaborate with BSSs and CSRs to ensure submission packets for new accounts are complete and forwarded to marketplace for quotes.
• Identify discrepancies or missing information and request updates within 24 hours of receipt.
• Assist the BSS by completing accords for quoting as directed by management.
• Submit completed information to market via carrier portal, email, or phone quote depending on carrier process.
• Present a professional image and be camera ready in line with company policies and procedures to enhance the customer experience.
• Support BSS and CSRs in maintaining a high flow of quotes for new business by leveraging submission packets to obtain multiple quote options (min. 3).
• Create a BOR when needed for clients preferring not to go through the marketing process.

Job description

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business (\\"SMB\\") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.

Newtek's and its subsidiaries' business and financial solutions include banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.

Newtek Insurance Agency is a retail and wholesale brokerage insurance agency licensed in all 50 states, specializing in the sale of commercial and health/benefits lines insurance products to the SMB market as well as various personal lines of insurance.

The AVP Insurance Services – Marketing I will work with management to learn to market and analyze coverage by working with the commercial sales and customer service representatives with marketing and coverage analysis of new business for the Property and Casualty team. Ensure all pertinent documentation is received, and submission packets are sent to the marketplace in a timely manner. Assist in the analysis and evaluation of new risks and provide renewal quotes, and process endorsements when needed. Ensure accurate file and database set up and attach documentation and communication in the agency management system (AMS/WorkSmart) in a timely manner. This requires the willingness to learn and ability to organize, manage multiple tasks and collaborate across the team.

The ideal candidate will have worked as a commercial line account management with experience in various commercial products referenced in the qualifications section.

Job Responsibilities include but not limited to:

• Collaborate with the BSSs and CSRs to ensure that the submission packet (application and all pertinent documents) is complete for new accounts and then forwarded to the marketplace to obtain quotes.
• Any discrepancies and/or changes, missing information/documents should be requested from the BSS or CSR within 24 hours from receipt.
• Assist the BSS as needed by completing accords for quoting as directed by management.
• Submit completed information (submission packet) to market via online carrier portal, manual (email) submission or phone quote dependent upon the carrier process.
• Enhance the customer experience and build relationships by presenting a professional image as you represent the company while being camera ready in accordance with company policies and procedures.
• Support the Business Services Specialists (BSS) and Customer Service Representatives (CSRs) in maintaining a high flow of quotes for new business by using the submission packets provided by both the BSS or CSR to obtain as many comprehensive and appropriate quote options (generally, min. of 3 quotes) prioritizing based on due dates/effective dates by collaborating with BSS or CSR and client.
• Create a BOR as needed. For example, should a BSS or a CSR have a client that wants to give us their business and not go through the marketing process, then we need to create a BOR.
• Maintain outstanding market relationships, attend carrier trainings and