Account Management Associate II

Kaiser Permanente; Reno (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Kaiser Permanente in Reno, NV is seeking an Account Management Associate II to support account strategy, data collection, and cross-team communications with customers, consultants, brokers, and channel partners.

The role handles basic customer questions, supports CRM usage and KPI tracking, and collaborates to drive renewal activities and engagement programs under guided supervision.

Qualifications

• High School Diploma or GED, or equivalent AND minimum two (2) years of experience in a corporate or business office environment OR minimum three (3) years of experience in a corporate or business office environment.
• Health Insurance License (Nevada) within 3 months of hire
• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.

Responsibilities

• Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners.
• Addresses basic customer questions and concerns and supports CRM platform and KPI tracking.
• Collaborates within the team to share information and complete routine tasks, while supporting renewal activities and engagement programs.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Critical thinking

Cross-group collaboration

Decision making

Dependability

Diversity, equity, inclusion

Drives results

Facilitation skills

Health care industry

Influencing others

Integrity

Learning agility

Organizational savvy

Problem solving

Short- and long-term learning & recall

Teamwork

Topic-specific communication

Education

High School Diploma or GED

Health Insurance License (NV)

Bachelor's degree in Marketing/Finance/Business Administration/related field

Job description

Job Summary:

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Essential Responsibilities:

• Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.

• Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.

• Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Facilitation Skills

• Health Care Industry

• Influencing Others

• Integrity

• Learning Agility

• Organizational Savvy

• Problem Solving

• Short- and Long-term Learning & Recall

• Teamwork

• Topic-Specific Communication

Minimum Qualifications:

• High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.

• Health Insurance License (Nevada) within 3 months of hire

Preferred Qualifications:

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.

• Health Insurance License in state(s) where applicable.

COMPANY: KAISER

TITLE: Account Management Associate II

LOCATION: Reno, Nevada

REQNUMBER: 1451673

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.