Account Management Associate

Laticrete International; Chicago (IL); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

12 paid holidays

Flexible spending

Life Insurance

Job summary

Laticrete International is seeking a candidate to promote and demonstrate products to store associates and end users, focusing on maximizing market penetration in Illinois. Responsibilities include educating staff, managing product presentations, and assisting with claim inspections.

The role requires strong customer focus, organizational skills, and the ability to lift up to 50 pounds. A high school diploma is required, while a four-year college degree is preferred. 80% travel is expected, potentially on short notice.

Qualifications

• 0-2 years of experience in a client relationship management role.
• Prior experience working in a home center environment preferred.

Responsibilities

• Introduce, demonstrate and promote Laticrete products to store associates.
• Maximize market penetration in assigned territories.
• Educate store level staff to promote Laticrete products.
• Assist in maintaining store material integrity.

Skills

Customer focus experience

Ability to do presentations

Physical strength to lift 50 pounds

Self-motivation

Strong organizational skills

Creative thinking

Strong written communication skills

Basic computer skills with Microsoft Office

Spanish language proficiency

Team cooperation

Education

High School diploma

Four-year college degree

Job description

Classification: Salary Job Description

Benefits

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 12 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

Essential Job Functions & Responsibilities

Introduce, demonstrate and promote all current and new products to Floor & Decor store associates and end users including, but not limited to, contractor days and commercial events. Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone). Evaluating competitive situations, coordination of intelligence gathering and implementing appropriate tactics as required. Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc. Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote Laticrete products when communicating with contractors and other customers in the store and out in the field. Assist Technical Services on claim inspections and gathering of necessary information as needed. Assist Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level. Assist Floor & Decor PSA associates in maintaining necessary POP material in the stores. Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.

Job Specifications / Skills

• 0-2 years of experience in a client relationship management role.
• Strong customer focus experience required.
• Prior experience working in a home center environment preferred.
• Ability to do presentations to large groups.
• Valid driver’s license, current automobile insurance and a good driving record.
• Physical strength to lift and carry 50 pounds.
• High level of self motivation.
• Strong organizational skills.
• Creative thinking.
• Strong written communication skills.
• Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
• Spanish language proficiency (written and verbal) highly preferred.
• Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements

High School diploma required. Four-year college degree preferred.

Travel

80%+, some of which may be on short notice.