Account Maintenance Specialist

ATS OnDemand, Inc.; Auburn (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

United Community Bank is seeking an Entry Level Account Maintenance Specialist to monitor and process retail account maintenance requests. You will review forms, respond to inquiries, and perform daily administrative tasks to support department operations.

The role requires basic proficiency in Microsoft Office and familiarity with banking platforms. Strong attention to detail and ability to handle confidential information are essential.

Qualifications

• Proficiency in Microsoft Office and banking platforms, including ITI/Director.
• High School Diploma or equivalent is required.
• Strong attention to detail and time management are essential.
• Ability to handle confidential information professionally.

Responsibilities

• Process daily account maintenance requests in line with bank policies.
• Review forms for accuracy and completeness.
• Answer calls and emails promptly and professionally.
• Perform daily administrative tasks to support department operations.
• Maintain familiarity with bank products, systems and regulatory standards.
• Cross-train on related Data Department roles as needed.

Skills

Microsoft Office

Excel

PowerPoint

Communication skills

Education

High School Diploma or equivalent

Tools

ITI/Director banking platforms

Job description

• Job Level : Entry Level (less than 2 years)
• Level of Education : High School/GED
• Job Type : Full-Time/Regular
• Date Updated : 09/24/2026
• Years of Experience : Up to 2 Years
• Starting Date : Invalid Date
• Salary : $17 USD per hour - $20 USD per hour

Job Description

United Community Bank is in search of an Account Maintenance Specialist. This person will be responsible for the overall monitoring, completion, and follow-up of retail account maintenance requests.

Essential Duties and Responsibilities:

• Process daily maintenance requests while following bank policies and procedures
• Review various forms for accuracy and completion
• Promptly answer, screen and forward incoming calls and emails
• Perform daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Develop and maintain effective working relationships at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior at all times
• Maintain familiarity with bank products and services
• Maintain appropriate understanding of Bank systems
• Maintain familiarity with all regulatory standards
• Maintain familiarity with and uphold all Bank policies and procedures including policies and procedures related to this position
• Complete all training requirements as assigned
• Cross train on other Data Deparment roles to serve as a backup when necessary
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using ITI/Director or other banking platforms preferred

Education/Experience Requirements:

• High School Diploma or equivalent

Additional Requirements:

• Strong attention to detail and accuracy
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to handle sensitive and confidential situations and comprehend the level of confidentiality that comes along with the position and protecting employee's, customer's and bank information
• Problem Solving/Analysis skills
• Ability to communicate effectively and professionally with customers and coworkers
• Ability to read, write and comprehend simple instructions, short correspondence and memos
• Ability to perform basic mathematical calculations and to work with mathematical concepts and apply them to work situations
• Ability to manage and execute more than one task at a time
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to independently perform duties, establish priorities and meet deadlines with limited supervision
• Ability to adhere to safety and compliance regulations and procedures
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to exercise sound judgement that is consistent with established policies, procedures and business practices

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None required

Working Conditions:

This job operates in a clerical setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Requires bending, stooping or standing as necessary
• Requires the ability to sit for extended periods of time
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to key in transactions
• The employee may occasionally lift and/or move up to 25 pounds

IMPORTANT: APPLICANTS PLEASE READ
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.
PLEASE NOTE:
Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

• Male
• Female
• I Decline To Answer

Ethnicity

• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in the black racial groups of Africa.
• American Indian or Alaskan Native (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

Voluntary Self-Identification of Disability

Form CC-305 OMB Control Number 1250-0005

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