Personal Banker

UCB Bank; Quincy (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

United Community Bank is seeking a Personal Banker to build relationships with customers and assist with their financial needs while delivering outstanding service.

The role involves identifying product opportunities, referring customers to the right departments, and maintaining accurate records of calls and referrals to drive customer satisfaction and retention.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
• High school diploma or equivalent required.
• Good communication and organizational skills.

Responsibilities

• Analyze customer utilization of products to identify sales opportunities.
• Assure exceptional customer service.
• Initiate contact with customers to discuss products and referrals.
• Refer customers to appropriate bank areas for services.
• Maintain records of referrals and product changes.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Discretion

Integrity

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Web Teller

Check imaging software

Job description

United Community Bank is in search of a Personal Banker. This position will establish relationships with new and existing customers in order to assist them with their financial needs while ensuring outstanding customer service. Prospective candidate will provide account advice and identify opportunities to cross sell banking products and services.

Essential Duties and Responsibilities:

• Analyze customer utilization of products and services to identify potential product sales opportunities and referrals
• Assure exceptional customer service
• Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information
• Facilitate timely resolution of customer requests and concerns
• Promote customer retention
• Participate in community events to identify sales opportunities
• Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services)
• Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements
• Review and utilize marketing database reports
• Keep up-to-date on new retail products, services, regulations, and policies
• Respond to customer questions regarding products
• Explain delivery channels (Branch, TBC, ATM, etc.) to customers to assure that the most convenient delivery options are understood
• Complete all training and online testing as assigned
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• Assist with Stop Pay Management
• Assist with Dormant Account Management
• Assist with IRA/RMD Management
• Assist with EOM report of open/closed accounts 5K and above
• Manage safe deposit boxes and unclaimed safe deposit boxes
• Administer debit card issue and operation
• Assist with Charge Offs/reporting to Chex system
• Oversee NSF Accounts - including all calls/letters/logging CRM Other Clerical Duties
• Medallion Stamp authorization to verify signature cards for closed accounts
• Facilitate LIVE Chat management and online chat response
• EOY Record Retention
• Assist with answering multiline telephone
• Issue Gift/Ace cards
• Quick rate CD's
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent

Additional Requirements:

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 25 pounds

IMPORTANT: APPLICANTS PLEASE READ
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

PLEASE NOTE:
Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.