Account Luxury Manager

Brobston Group; California; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Monthly commission bonus potential

Elite Club Trip

Monthly sales contests

Employee stock purchase plan

401(k) matching

Medical, Dental & Vision

Paid parental leave

Unlimited DTO

10 paid holidays

Job summary

The RealReal is seeking experienced Account Luxury Managers to drive repeat consignment business in an assigned territory. This outside sales role focuses on in-home appointments, building relationships with existing clients, and meeting quotas through personalized service.

You'll travel extensively, leverage CRM tools, and collaborate with Consignor Relations to resolve issues. A 40-hour work week with strong communication and a proven sales record is essential.

Qualifications

• 2+ years of direct sales experience with a proven track record of success.
• Ability to quickly build rapport and establish trust with clients.
• Commitment to 40 hours per week and occasional off-hours as required.
• Self-motivation and drive to achieve results.
• Stellar communication skills with sophisticated clientele.
• Proven ability to build lasting client relationships.
• Independent, proactive, and results-oriented in a fast-paced environment.
• Strong organizational and follow-up skills.
• Proficiency with CRM tools (e.g., Salesforce) and G Suite.
• Team-oriented with a growth mindset and adaptability.
• Willingness to travel >70% within the designated market.
• Valid driver's license and car insurance meeting local requirements.
• Ability to lift/move up to 25 lbs.

Responsibilities

• Connect with established clients to re-engage and drive consignment activity via daily outreach and in-home appointments.
• Follow up on leads generated by the marketing team.
• Leverage consignor relationships to gain referrals for new business.
• Procure consigned goods from clients and ship to ecommerce centers on their behalf.
• Spend substantial time in the field building client relationships.
• Provide outstanding client experience and review contracts with clients.
• Set pricing expectations through deep knowledge of luxury goods using internal tools.
• Collaborate with Consignor Relations to resolve client issues.

Skills

Direct sales experience

Rapport building

Communication skills

CRM experience (Salesforce)

Independent work ethic

Travel willingness

Driver's license

Organizational skills

Team-oriented

Adaptability

Tech savvy (G-Suite)

Tools

Salesforce

G Suite

Job description

About The Role

Our team is growing at The RealReal, and we’re seeking experienced salespeople to help drive repeat consignment business. The Account Luxury Manager (ALM) is an Outside Sales role that drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you’re customer-obsessed and self-motivated to “win” in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!

What You Get To Do Every Day

• Connect with established clients to re-engage and drive consignment activity through daily outreach and in-home appointments
• Follow up on leads generated by marketing team
• Leverage strong consignor relationships to gain referrals for new business
• Procure consigned goods from clients and ship to ecommerce centers on their behalf
• Outreach daily to existing clients
• Provide an outstanding client experience
• Review contract with clients
• Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
• Partner with Consignor Relations team to proactively resolve client issues or concerns
• Regularly spend more than 70% in the field building client relationships and acquiring consigned items
• Other duties as required

What You Bring To The Role

Minimum Requirements:

• 2+ years direct sales experience with a proven track record of success in a performance-based sales or business development role
• Ability to quickly build rapport and establish trust and credibility with clients
• Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
• Self-motivation and drive to achieve results
• Stellar communication skills – both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
• Proven ability to build lasting relationships with clients and colleagues
• Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
• Strong organizational and follow-up skills
• Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
• Team-focused mentality with a passion for collaboration
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Highly coachable with an eagerness to learn
• Must live and regularly meet with clients in person anywhere within assigned territory
• A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)
• Ability to travel more than 70% within designated market
• Ability to lift and move up to 25 lbs

Preferred Requirements:

• Previous experience selling luxury goods and/or services
• Account management experience
• Existing book of clients
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation, Benefits, + Perks

• Base salary plus uncapped commission
• $1,500/month commission + additional $500 bonus potential (at target) - top performers earning over $2,500/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash prizes site credit stock)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
• * Unlimited DTO with Manager approval

The expected salary range for this role is $55,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here (https://www.therealreal.com/trr/diversity).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.