Account Liaison / Customer Service Representative Connellsville

Packaging Services Industries, Inc.; Connellsville (Fayette County); On-site; Full time

Job summary

A leading company in packaging services is seeking an Account Liaison for their Connellsville, PA facility. This role focuses on customer communication, order management, and supporting the production team to ensure customer satisfaction. The ideal candidate should have a customer service background in manufacturing with strong interpersonal skills and a commitment to quality.

Benefits

Medical plans

401(k) plan with employer match

Paid holidays and PTO

Qualifications

• 2-3+ years of experience in customer service or sales support in manufacturing.
• Intermediate knowledge of order fulfillment systems; Amtech experience preferred.
• Excellent multi-tasking skills and professional communication.

Responsibilities

• Develop and maintain relationships with external customers.
• Enter customer orders into the fulfillment system and manage accounts.
• Collaborate with the production team to ensure customer satisfaction.

Skills

Customer Service

Sales Support

Multi-tasking

Professional Attitude

Tools

MS Office

Order Fulfillment Systems

Job description

Position:Account Liaison/Customer Service

ABOUT US

Packaging Services Industries, Inc., began production in 1976 and represents a family of privately owned businesses located in Maryland (MD) and Pennsylvania (PA). Since our inception, PSI has expanded to three plants in the Mid-Atlantic region and is staffed by over 350 employees. We attribute our success to our philosophy: to tailor our products to our customers' needs and provide exemplary customer service - always with a product guarantee! We believe our success depends on satisfying the customer and establishing a long record of performance that delivers the quality they expect.

POSITION SUMMARY

We are seeking an Account Liaison for our Connellsville, PA facility. This role involves extensive contact with our customers and internal teams to ensure the accurate and timely reception, scheduling, production, billing, and shipping of customer orders. The ideal candidate will have experience in Customer Service and/or Sales Support within a manufacturing environment. We seek a self-motivated, positive professional eager to work hard, develop strong customer relationships, and grow with our company. The core schedule is Monday through Friday, 8:00 am to 5:00 pm, with a 60-minute unpaid lunch; occasional overtime may be required.

RESPONSIBILITIES

• Develop and maintain relationships with external customers.
• Communicate professionally via email and phone with customers, updating them on order status and handling order changes.
• Enter customer orders into the fulfillment system.
• Build customer-specific manufacturing specifications for finished goods production.
• Run inventory reports for customers.
• Manage and maintain customer accounts and inventory levels.
• Collaborate with the production team to ensure customer satisfaction.
• Support the sales team with customer relations, including running usage reports, sending specifications, and responding to inquiries.

MINIMUM QUALIFICATIONS, KNOWLEDGE AND RESPONSIBILITIES

• 2-3+ years of professional customer service and/or sales support experience, preferably in manufacturing.
• Intermediate knowledge of order fulfillment systems; Amtech experience is a plus.
• Proficiency with MS Office applications (Word, Excel).
• Ability to understand and work with formulas, measurements, and percentages.
• Excellent multi-tasking skills in a busy environment.
• Professional attitude and phone etiquette are essential.
• Ability to work independently and as part of a team.

BENEFITS AND COMPENSATION

PSI offers a comprehensive benefits package including:

• Medical plans (single and family), dental, vision, company-paid life insurance, voluntary disability and critical illness coverage, and voluntary accident insurance. Benefits start the first of the month after 60 days of employment.
• 401(k) plan with employer match.
• Paid holidays and PTO (vacation, sick, personal) after 90 days.
• Starting pay ranges from $21.50 to $25 per hour, with overtime possibilities based on business needs.

To succeed, you must be committed to contributing to a team that produces quality packaging in a safe, drug-free environment. PSI offers competitive pay, benefits, and opportunities for advancement in a rewarding environment.