Account Lead Technician $20/hour

Freedom Specialty Services Incorporated; Newark (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical benefits

Advancement opportunities

Job summary

Freedom Specialty Services Incorporated is seeking a Field Service Technician to join our team. The role requires strong customer service, troubleshooting, and the ability to operate a range of equipment including flatbed trailers, pressure cleaners, lifts, and street sweepers. Flex hours include overnights, weekends, and holidays.

You will document daily activities, ensure safety compliance, and work both independently and as part of a team to optimize processes. A valid license is required.

Qualifications

• Customer service experience with strong communication required.
• Ability to troubleshoot and diagnose with minimal supervision.
• Experience operating flatbed trailers, pressure cleaners, lifts, and street sweepers preferred.
• Valid driver’s license and clean driving record.
• Willing to work overnight shifts, weekends, and holidays.

Responsibilities

• Provide excellent customer service and resolve inquiries promptly.
• Troubleshoot and diagnose technical issues with minimal supervision.
• Operate and maintain equipment safely and efficiently.
• Write detailed daily reports of activities and resolutions.
• Comply with safety standards and company policies.
• Collaborate with team to improve processes.
• Work overnight shifts, weekends, and holidays.
• Assist in routine maintenance of equipment.

Skills

Customer service experience

Troubleshooting

Equipment operation

Independent work

Adaptability

Overnight/weekend/holiday availability

Attention to detail

Valid driver’s license

Background checks & drug testing

Job description

About Us

We are the region’s leading provider of industrial cleaning and facility maintenance services. Drawing on our extensive experience in the healthcare, financial, retail and educational environments, we help our customers maintain a clean and safe working environment. We are growing rapidly and were recently recognized by INC Magazine, for the third time, as one of the fastest growing companies in America!

Job Summary

We are seeking a highly motivated and skilled Field Service Technician to join our team. This role requires an individual with strong customer service skills, the ability to troubleshoot and resolve issues independently, and a proactive approach to problem-solving. The ideal candidate must be comfortable operating a variety of equipment, including flatbed trailers, commercial‑sized pressure cleaners, various lifts, and a propane‑powered street sweeper. The candidate should be able to work flexible hours, including overnight shifts, weekends, and holidays, while maintaining a high level of professionalism.

Key Responsibilities

• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Troubleshoot, diagnose, and solve technical problems without supervision, ensuring the smooth operation of all equipment.
• Operate and maintain flatbed trailers, commercial‑sized pressure cleaners, various style lifts, and propane‑powered street sweepers safely and efficiently.
• Write up detailed reports summarizing daily activities, tasks completed, issues encountered, and resolutions.
• Ensure compliance with safety standards and company policies at all times.
• Work independently with minimal supervision while being a cooperative team player when needed.
• Available to work overnight shifts, weekends, and holidays, adapting to a flexible schedule.
• Assist in routine maintenance and inspections of all assigned equipment.
• Collaborate with other team members and management to improve processes and procedures as needed.

Qualifications

• Proven customer service experience with excellent communication skills.
• Strong problem‑solving and troubleshooting abilities with minimal to no assistance.
• Experience operating flatbed trailers, commercial‑sized pressure cleaners, various lifts, and propane‑powered street sweepers preferred.
• Ability to work independently and as part of a team, demonstrating a high degree of self‑reliance.
• Ability to work in a fast‑paced environment and adapt to changing schedules.
• Must be available to work overnight shifts, weekends, and holidays.
• Strong attention to detail and organizational skills.
• Valid driver’s license and clean driving record.
• Ability to pass background checks and drug tests as required by company policy.

Physical Requirements

• Ability to lift and carry heavy objects (up to 50 pounds).
• Ability to work in outdoor environments in various weather conditions.
• Ability to perform physical tasks such as climbing, lifting, and operating equipment.

Why You’ll Love Us

• Rapidly expanding company with many opportunities for advancement
• Paid time off and holidays
• Medical benefits
  

An Equal Opportunity Employer. M/F/D/V.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.