Account Lead

Sight Machine, Inc.; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Sight Machine is seeking an Account Lead in San Francisco to anchor executive relationships and drive long-term value for our manufacturing clients. You will own the strategic relationship, commercial health, and trajectory of each account, translating AI-powered manufacturing intelligence into real business outcomes that resonate at the C-suite.

You will lead a three-person delivery team, collaborate with the FDS and FDE, and navigate complex contracts and renewal cycles, ensuring Sight Machine

Qualifications

• Track record of owning complex enterprise accounts, managing executive relationships with authority, and navigating financial and organizational dynamics of global manufacturing organizations.
• Ability to translate AI manufacturing value into business outcomes and secure executive alignment.

Responsibilities

• Own executive relationship management and account strategy across client engagements, setting success metrics and renewal milestones.
• Oversee commercial ownership and contract stewardship, including pricing, renewals, and financial incentives, with internal coordination.
• Lead a three-person delivery team and coordinate with Forward Deployed Strategist and Engineer to ensure delivery quality and strategic alignment.

Job description

About the role

As an Account Lead at Sight Machine, you will serve as the anchor for our highest-impact manufacturing client engagements. The position reports to the CEO/Co Founder. You own the strategic relationship, the commercial health, and the long-term trajectory of each account in your portfolio. You are the reason a client continues to invest, translating the value of AI-powered manufacturing intelligence into business outcomes that resonate at the C-suite, securing executive alignment, and ensuring Sight Machine delivers on its full promise.

Manufacturing executives are being approached by every major technology company right now with an AI story. Most of those stories are early, unproven, or built on someone else's infrastructure. Sight Machine's is not. Our platform runs on live production data, across real factories, for some of the world's most demanding manufacturers. As an Account Lead, your job is to make that case credibly and to build the kind of executive trust that holds when a deployment gets hard, a contract comes up for renewal, or a client's priorities shift. That requires someone who genuinely understands what AI in manufacturing means, not just what it sells for.

You will lead a three-person delivery team alongside a Forward Deployed Strategist (FDS) and Forward Deployed Engineer (FDE), serving as the connective thread between Sight Machine leadership, ecosystem partners, and client buying centers. The work your team delivers is substantive: AI models running on live production data, use cases that change how plant managers make decisions, and platform deployments that have to hold up under real operational pressure. You operate primarily at the strategic layer, but you are close enough to the work to challenge a delivery timeline, guide a use case definition, or step into an executive conversation when the stakes are high.

If you have a track record of owning complex enterprise accounts, managing executive relationships with authority, and navigating the financial and organizational dynamics of global manufacturing organizations, this role offers something increasingly rare: the chance to sell and deliver AI that is genuinely working, on real factory floors, at real scale. The AI transformation in manufacturing is not a pitch deck. It's happening, and you'll be at the front of it.

Why Join Sight Machine

Our team is a hungry, humble, smart group of outcomes leaders, data scientists, data architects and engineers, software developers, and customer engagement managers who collaborate to solve some of the most complex challenges facing our manufacturing customers. We put a lot of stock in trusting and empowering each other, solving today's problems while knowing tomorrow will bring a few more, and getting a little better every day.

Our Team-Based Delivery Model

At Sight Machine, we deploy customer engagements through integrated three-person teams, each bringing complementary expertise to drive transformation. As the Account Lead, you set the strategic frame within which your team operates. You work closely with the FDS to translate business priorities into a delivery roadmap and work backward from key contract, fiscal, and milestone dates to define what success looks like. The FDS depends on you for executive context and commercial clarity; the FDE depends on you and the FDS to shield technical delivery from organizational noise. Your ability to hold the strategic vision, resolve internal resource conflicts, and maintain executive trust is the foundation that makes the entire engagement work.

What you will do

• Executive Relationship Management & Account Strategy:

  Own the strategic relationship with client executives, buying centers, and senior operational leadership, serving as Sight Machine's most senior point of accountability for account health and long-term value realization

  Define what success looks like for each engagement, setting the "report card" with client leadership and working backward from critical business, contract, and fiscal milestones

  Maintain deep understanding of each client's organizational structure, decision-making dynamics, funding sources, and fiscal calendar, and continuously look for opportunities to grow the account's scope and value

• Commercial Ownership & Contract Stewardship:

  Own full visibility into contract terms, renewal timelines, milestones, and financial triggers, and keep Sight Machine ahead of key dates internally so nothing catches the team by surprise

  Manage the complete financial picture of each engagement, including platform pricing, cloud costs, and partner financial incentives (Microsoft, NVIDIA, SIs), and lead or co-lead contract negotiations with detailed business cases that reflect both client and SM interests

  Understand SM's SLA obligations and the contractual implications of delivery gaps, and resolve resource conflicts across accounts before they become commercial risks

• Team & Ecosystem Leadership:

  Recruit and shape the delivery team f