Account Installation Senior Representative, ID Cards - Cigna Healthcare - Remote

The Cigna Group; Bloomfield (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

A health services organization is seeking an Account Installation Senior Representative in Bloomfield, Connecticut. The role involves providing support to client accounts for ID card processing and ensuring accuracy and timeliness. Ideal candidates should have experience in the healthcare or insurance sectors, strong analytical skills, and technical proficiency with tools like Salesforce and MS Office. The position offers a competitive hourly rate and comprehensive health-related benefits.

Benefits

Health insurance

401(k) with company match

Tuition reimbursement

Paid time off

Annual bonus plan

Qualifications

• 2+ years of experience with a healthcare/insurance company.
• Proficiency with MS-Excel, Word, PowerPoint.
• Exceptional verbal and written communication skills.

Responsibilities

• Coordinate with internal partners on ID card requests.
• Ensure clients receive accurate ID cards timely.
• Analyze clients’ benefits and make processing choices.

Skills

Customer service

Analytical skills

Problem-solving skills

Communication skills

Technical savvy

Education

High school diploma or GED

Bachelor’s degree

Tools

Salesforce

MS-Excel

PowerPoint

Job description

Overview

The job profile for this position is Account Installation Senior Representative, which is a Band 2 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

As the Account Installation Senior Representative, ID cards, you’ll provide support to assigned client accounts to design, create, and/or process/ship ID cards for Cigna customers.

What You’ll Do:

• Ensures our clients receive their ID cards accurately and timely
• Coordinates with internal partners and/or vendors on non-standard ID card requests
• Understand, anticipate and propose solutions to customer needs and prevent problems by taking steps to proactively plan with matrix partners
• Ensures members receive timely and accurate ID cards and/or collaterals
• Provides customer service for assigned Sales Offices, Member Services and Health Plans
• Perform audits on ID cards or Collaterals as required or requested
• Analyzes clients’ benefits and structure and makes appropriate processing choices
• Prepares and maintains custom and/or generic ID card inventory
• Ensures the quality and accuracy of information on programming requests for ID cards
• Supports and participates in projects related to ID Card production

Requirements:

• High school diploma or GED required, bachelor’s degree preferred
• 2+ years of experience with a healthcare/insurance company a plus
• 2+ years of experience with health plan products, benefits, funding types and mechanisms, and healthcare industry concepts and terminology, a plus
• Technical savvy to navigate multiple systems/platforms and proficiency with MS-Excel, Word, PowerPoint, required
• 1+ years of experience with Salesforce, (ATC) Access to Care, Identify, ePro, Vista, and CED, Preferred
• 1+ years of experience with Project management, preferred
• Exceptional verbal, written, interpersonal and presentation skills with the ability to facilitate, negotiate with and influence matrix partners
• Strong critical thinking, analytic skills and problem-solving skills
• Excellent organizational skills with the ability to prioritize and work on multiple assignments simultaneously

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 21 - 32 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.