Account Installation Senior Analyst - Cigna Healthcare - Remote

Cigna in; Bloomfield (CT); Remote; USD 54,000 - 91,000; Full time

Job summary

A leading company is seeking an Account Installation Senior Analyst to support the implementation process for Client Operations. This remote role involves managing client accounts, resolving complex issues, and creating necessary documentation. Candidates are expected to have a High School Diploma and experience with Cigna's administrative practices. This position offers competitive pay and comprehensive benefits.

Benefits

Medical, vision, and dental benefits

401(k) with company match

Tuition reimbursement

Minimum of 18 days of paid time off

Qualifications

• 2+ years of experience with Cigna's administrative capabilities preferred.
• Ability to manage divergent priorities required.
• Project management experience preferred.

Responsibilities

• Support the end-to-end implementation process for Client Operations.
• Resolve non-routine issues escalated from the Implementation team.
• Attend internal strategy meetings to assist the Implementation Manager.

Skills

Problem Solving

Client Management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Account Installation Senior Analyst - Cigna Healthcare - Remote (Finance)

The Account Installation Senior Analyst will provide support for the end-to-end implementation process for Client Operations. This is a client facing role where you'll assist with the administration of assigned accounts, such as billing set up, eligibility collection, database loading, customer education materials and other account installation responsibilities.

What you'll Do:

• Partner with Implementation Manager to answer benefit questions related to plan designs, client's plan interpretation, and Cigna's service administration capabilities.
• Resolve non-routine / complex issues escalated from the Implementation team
• Act as the Subject Matter expert (SME) to the sales team and Implementation team
• Create and maintain final employer Dental Benefit Summaries and SBDCs. Ensure source documents are maintained in the document storage process
• Attend internal strategy meetings to assist the Implementation Manager with preparation for client interface sessions
• Provide support with end-to-end audits to review disjoints in source documents
• Produce work fallout reports and coordinate with Implementation Manager on maintenance activity/updates needed
• May assist with coaching and mentoring and identify opportunities to improve operational performance

Requirements:

• High School Diploma or GED required
• 2+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking, preferred
• 2+ years of experience working with matrix partner relationships and effectively resolving issues, required
• 2+ years of experience with multiple software and system-based applications, including database and spreadsheets, preferred
• Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word), required
• Project management experience, preferred
• Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.