Account Growth Manager (South Central)

Lands' End; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Lands' End seeks an Account Growth Manager to oversee school accounts in the South Central region including KS, OK, AR, LA, and TX. You will be responsible for revenue growth and establishing trusted partnerships to enhance program adoption.

The ideal candidate will possess a Bachelor’s degree and 4-6 years of experience in account or customer management, with abilities in strategic selling and collaboration.

This position requires a focus on expanding customer value and executing renewals while collaborating closely with sales and support teams.

Qualifications

• 4-6 years of relevant professional experience in client management, account management, inside sales, or growth-focused customer success.
• Professional certifications are a plus.

Responsibilities

• Own a defined book of school accounts within an assigned Pod.
• Grow year-over-year revenue across assigned accounts through strategic selling.
• Serve as the primary relationship owner for assigned school leaders and program influencers.

Skills

Strategic selling

Customer relationship management

Data analysis

Collaboration

Problem solving

Education

Bachelor’s degree in Sales Management, Finance, Business Administration or equivalent experience

Job description

As the Account Growth Manager, you will own a defined book of school accounts within an assigned Pod and will be responsible for revenue growth, retention, exclusive conversion, and successful contract renewals. This role focuses on building trusted partnerships, expanding spend, improving program adoption, identifying risk early, and increasing long-term customer value. The AGM collaborates closely with the Business Development Executive (BDE) on new wins and Customer Success Specialists (CSS) on execution and experience to ensure a cohesive customer lifecycle across the Pod.

The region includes South Central - KS, OK, AR, LA, and TX.

Revenue Growth & Conversion

• Grow year-over-year revenue across assigned accounts through strategic selling, expansion, and program optimization.
• Convert qualified non-exclusive accounts into exclusive, contracted partnerships.
• Analyze account data to identify growth drivers, risk indicators, and upsell opportunities.
• Lead renewal conversations and pricing strategy in partnership with Sales Manager.

Customer Partnership & Engagement

• Serve as the primary relationship owner for assigned school leaders & program influencers.
• Conduct recurring business reviews, needs assessments, and roadmap planning.
• Gain fluency in assigned Pod’s private/parochial landscape to tailor growth approach.
• Represent Lands’ End at regional school events, association engagements, and conferences.

Cross-Functional Collaboration & Handoff Excellence

• Partner with BDE for seamless onboarding transition following new acquisition.
• Engage CSS in proactive planning for product, service, and operational execution.
• Provide actionable customer intelligence to product, demand planning, marketing, and merchandising.

Skills

• Demonstrates proficiency in core responsibilities and tasks within their role.
• Works independently on routine tasks and requires limited supervision.
• Contributes to team projects and collaborates effectively with peers.

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 30 lbs.
• Ability to travel 15+ days per year based on school calendar and event schedules.

Education & Experience Requirements

• Bachelor’s degree in Sales Management, Finance, Business Administration or equivalent experience.
• Professional certifications are a plus.
• 4-6 years of relevant professional experience in client management, account management, inside sales, or growth-focused customer success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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