Account Follow Up Associate Rep

City of Hope, Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking an entry-level Associate Account Follow-Up Representative. This role plays a crucial part in the Patient Accounts department, focusing on resolving patient account balances and assisting with reimbursements. You'll engage with patients and payers, ensuring accurate documentation and reconciliation of account details. Ideal candidates will possess strong analytical and communication skills, along with proficiency in data entry and MS Office. Join a mission-driven organization where your contributions make a real difference in the lives of those affected by cancer and diabetes.

Qualifications

• 1-2 years of experience in a healthcare-related call center or collections.
• Knowledge of insurance policies, ICD coding, and contract terms.

Responsibilities

• Resolve patient account balances and assist with reimbursements.
• Handle inbound and outbound calls, managing self-pay and insurance accounts.

Skills

Analytical Skills

Communication Skills

Customer Service Skills

Data Entry

Online Research

Education

High School Diploma

Associate Degree

Tools

MS Office

Job description

Account Follow Up Associate Rep

About City of Hope

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and a leading research center for diabetes and other life-threatening illnesses. Our research has contributed to breakthrough cancer medicines, human synthetic insulin, and monoclonal antibodies. With a National Cancer Institute-designated comprehensive cancer center ranked in the top 5 in the nation, our integrated model spans cancer care, research, academics, and philanthropy. Our expanding network includes the Los Angeles campus, clinical care locations across Southern California, a new cancer center in Orange County, and facilities in Atlanta, Chicago, and Phoenix.

Position Overview

The Associate Account Follow-Up Representative is an entry-level role within the Patient Accounts department. Responsibilities include resolving patient account balances, assisting with reimbursements, handling inbound and outbound calls, managing self-pay and insurance accounts, and administering financial assistance programs. The role serves as a key contact for patients, payers, and representatives, ensuring accurate documentation and reconciliation of account details.

Qualifications

• High school diploma or equivalent (associate degree preferred)
• 1-2 years of experience in a healthcare-related call center, registration, or collections
• Knowledge of insurance policies, Explanation of Benefits, ICD coding, and contract terms
• Strong analytical, communication, and customer service skills
• Proficiency in data entry, MS Office, and online research tools
• Ability to prioritize tasks, adapt to change, and maintain productivity

Additional Information

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here.

Employee pay is based on work experience, qualifications, and work location.