Account Expert

Omnisend; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Omnisend is seeking an Account Expert who combines customer focus with technical and interpersonal skills to work with merchants and partners. This role emphasizes problem-solving, cross-functional collaboration, and delivering measurable impact in ecommerce marketing.

You will collaborate across teams to understand merchant needs, help optimize campaigns, and drive customer success while upholding Omnisend's data-driven, transparent culture. Experience with marketing tech is a plus.

Job description

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give actionable feedback, and honestly listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

The Account Expert at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and the ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about e-commerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset.