Account Executive Service

Innovative Refrigeration Systems, Inc.; Lyndhurst (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match up to 15%

Life insurance

Medical insurance

Dental and vision

Job summary

Innovative Refrigeration Systems, Inc. is seeking an Account Executive (Service) to cultivate high-profile client relationships and deliver customized services aligned with customer needs and company objectives.

You will collaborate with sales and support teams to secure aftermarket contracts and manage key accounts across North America and beyond. The role involves prospecting, compliance tracking, and coordinating executive-level initiatives while representing our integrated solutions spanning

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 3-5 years of experience in general sales and/or customer service preferred.
• Confident phone presence and professional email communication skills.
• Ability to virtually present our products and offerings.
• Proficiency in Microsoft Office Suite, internet research, and database entry.
• Knowledge of CRM platforms such as HubSpot or Salesforce.
• Detail-oriented with strong multi-tasking abilities.
• Strong problem-solving and goal-driven mindset.
• Ability to work independently and within a team.
• Must be able to remain seated or standing for extended periods.
• Occasionally may need to lift or carry items up to 25 pounds.

Responsibilities

• Generate quotes for service and maintenance contracts and projects.
• Identify sales opportunities through research and strategic outreach.
• Expand company presence within the industry.
• Conduct product training webinars for existing customers and prospects.
• Consult with customers as a technical resource on product offerings.
• Attend trade shows and conferences to promote the company and services.
• Follow up on all sales opportunities and customer inquiries/concerns promptly.
• Provide general customer service for existing and new business accounts.
• Cultivate and maintain long-term customer relationships.
• Grow the customer base through prospecting and cold calling.
• Promote company services and products.
• Collaborate with internal teams to support customer needs across departments.
• Perform additional duties as assigned by management.

Skills

Phone presence

Email communication

CRM platforms

MS Office

Data entry

Independent work

Team collaboration

Virtual presentation

Education

Bachelor’s degree (preferred)

Tools

HubSpot

Salesforce

Job description

Account Executive (Service)

Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom-engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across the food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world.

Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.

Job Role: The Account Executive (Service) is responsible for cultivating high-profile client relationships and delivering customized services that align with customer needs and company objectives. This role works closely with sales and support teams to ensure long-term partner success and manage operational aspects across key accounts. Responsibilities include aftermarket sales (service and maintenance contracts and projects), prospecting and outreach, compliance tracking, and managing executive-level initiatives. This is an intermediate-level sales position with collaborative opportunities across departments.

Key Duties

• Generate quotes for service and maintenance contracts and projects
• Identify sales opportunities through research and strategic outreach
• Expand company presence within the industry
• Conduct product training webinars for existing customers and prospects
• Consult with customers as a technical resource on product offerings
• Attend trade shows and conferences to promote the company and services
• Follow up on all sales opportunities and customer inquiries/concerns promptly
• Provide general customer service for existing and new business accounts
• Cultivate and maintain long-term customer relationships
• Grow the customer base through prospecting and cold calling
• Promote company services and products
• Collaborate with internal teams to support customer needs across departments
• Perform additional duties as assigned by management

Requirements

• Bachelor’s degree in a business-related field preferred
• 3-5 years of experience in general sales and/or customer service preferred
• Confident phone presence and professional email communication skills
• Ability to virtually present our products and offerings
• Proficiency in Microsoft Office Suite, internet research, and database entry
• Knowledge of HubSpot, Salesforce, or other CRM platforms
• Detail-oriented with strong multi-tasking abilities
• Strong problem-solving and goal-driven mindset
• Ability to work independently and within a team
• Must be able to remain in a stationary position (Seated or standing) for extended periods
• Occasionally may need to lift or carry items up to 25 pounds (E.g., office supplies, small equipment)

Preferences

• Prior experience in technical sales or industrial services
• Familiarity with refrigeration, engineering, compliance, or construction industries

Benefits

In addition to a competitive base salary, we provide a comprehensive and employee-focused benefits package designed to support your financial security, health, and work-life balance:

• Generous retirement plan with a dollar-for-dollar 401(k) match up to 15%
• 401(k) student loan repayment match up to 15%
• Medical insurance with 75% of employee and family premiums covered by the company
• Dental and vision insurance options
• Optional supplemental insurance coverage
• Short-term and long-term disability insurance
• Accidental death and dismemberment (AD&D) coverage
• Company-paid life insurance
• Weekly pay
• Competitive paid vacation and holiday time
• Paid sick leave, bereavement leave, and jury duty leave
• Employee referral bonus program
• Opportunities for career advancement, professional development, training, and apprenticeship programs
• Access to employee discounts on cell phone plans, vehicle rentals, and other eligible services