Account Executive, Sales and Service (Fairfield University)

Playfly Sports; Fairfield (CT); On-site; USD 32,000 - 35,000; Full time

Job summary

Playfly Sports is hiring an Account Executive for ticket sales and service in Fairfield, CT. The role focuses on renewing and growing season ticket accounts, upselling, and generating new business through calls, emails, and in-person meetings.

You will handle inquiries, perform arena tours, and participate in season ticket events. The position emphasizes outbound sales activity, exceptional customer service, and teamwork with Playfly Aspire Leadership to achieve targets.

Qualifications

• Bachelor's degree preferred but not required.
• Experience with ticketing software and CRM programs preferred.
• Experience with Paciolan software is a plus but not required.
• Experience in ticket sales is preferred but not required.
• Previous customer service or retail sales experience; desire to help people.
• Computer proficient (MS Word, Excel, Outlook) and detail oriented.
• Excellent communication, presentation and listening skills.
• Ability to work well with others and take initiative.

Responsibilities

• Sell ticketed sports including Men and Women’s Basketball, Lacrosse, and related products.
• Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department.
• Meet or exceed sales goals while providing superior customer service.
• Grow sales portfolio by attracting additional business leads.
• Manage and retain a large base of season ticket members and group sales clients.
• Service all existing season ticket members and process upgrades and seat requests.
• Make a minimum of 30 fan connections daily and contact local businesses for sales.

Skills

Customer service

Communication skills

Presentation

Teamwork

Education

Bachelor's degree

Tools

CRM software

Paciolan

Ticketing software

Job description

ACCOUNT EXECUTIVE, SALES & SERVICE (FAIRFIELD UNIVERSITY)

Fairfield, Connecticut

On Site

THE RUNDOWN

Playfly Sports is looking for an Account Executive, Ticket Sales and Service to join our team at Fairfield!

Account Executives act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to “BE GREAT.”

WHAT YOU’LL ACCOMPLISH

• Sell ticketed sports including, but not limited to Men and Women’s Basketball, Lacrosse, and a full menu of products.
• Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand‑alone donations.
• Meet or exceed sales goals while providing superior customer service
• Grow sales portfolio continuously by attracting additional business leads
• Assist in managing and retain a large account base of season ticket members and group sales clients
• Service all existing season ticket members
• Facilitate season ticket member upgrades and additional seat requests
• Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
• Maintain records of all prospects and customers within the ticketing database
• Make a minimum of 30 connections (conversations) with fans daily
• Contact local businesses and individuals via phone, in‑person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
• Provide exceptional customer service to fans
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
• Other job‑related duties as assigned

WHAT YOU’LL BRING

• Bachelor’s degree is preferred but not required
• Experience with ticketing software and CRM program a preferred
• Experience with Paciolan software a plus but not required
• Experience in ticket sales is preferred but not required
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others and comfortable taking initiative
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
• Ability to work nights and weekends when needed

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate‑controlled office environment
• May require occasional travel

COMPENSATION

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The base pay range for this role is:

$32,000—$35,000 USD

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90‑million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high‑profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer
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