Account Executive, Retail

ServiceNow; Chicago (IL); On-site; USD 137,000 - 205,000; Full time

Job summary

ServiceNow is seeking a New Logo Account Executive for Retail in IL/OH. You will identify new business by strategically targeting accounts, closing initial opportunities, and converting prospects to customers who will grow with us for years.

You’ll craft territory plans and leverage partners to sell value and long-term ROI of ServiceNow solutions. Post-sale you’ll transition accounts to the Account Management team while continuing to focus on net new logos.

Qualifications

• Experience applying AI to work processes or using AI tools.
• Proven track record of new logo sales in IT service management, HR, Security Operations, CS, IT Operations Management or management consulting.
• Experience in territory strategy, planning and sales execution with measurable wins.
• Ability to understand broad, macro-level IT needs for a prospective client.
• Ability to break down a complex sales process into discrete activities.
• Excellent interpersonal skills to lead a matrix team and establish trust.
• Travel up to 50% across geography/region.

Responsibilities

• Strategic territory planning to maintain a target new account pipeline.
• Develop account plans to maximize revenue growth and leverage partner networks.
• Create targeted campaigns and orchestrate marketing to drive awareness and opportunities.
• Understand each customer's growth plans, technology footprint, and competitive landscape.
• Advance and close sales opportunities through a defined strategy and roadmap.
• Coordinate with Account Management for smooth transition after closing.
• Drive net new revenue and achieve organization goals.

Skills

AI in sales

New logo sales

Territory planning

Sales strategy

Interpersonal skills

Resilience

Curiosity

Travel readiness

Job description

New Logo Account Executive - Retail - IL/OH

Location: Chicago, Illinois, us

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The New Logo Account Executive is a pivotal role to ensuring ServiceNow's continued growth. In this role, you will identify new business by strategically navigating a targeted set of prospective accounts to close initial opportunities and convert our Prospects to Customers who will grow with us for years to come. By deeply understanding their unique company challenges and goals, you will pair them with solutions that will help them reach their business objectives and blaze new trails within their organizations. You play a critical part in our "DESCO21" go-to-market strategy, and you will be set up for success within a fast paced and collaborative culture.

You are a self-starter and an innovator. You will establish relationships within a defined set of accounts to achieve net new revenue growth targets for your given territory. By leveraging analytics, case studies, past performance, and market intelligence, you will create a territory plan and craft your own target account strategies. You will then apply these strategies and leverage your extended sales team and partner ecosystem to sell the value and long-term ROI of one or more of our industry leading solutions.

Post-sale you will lead in orchestrating the transition of these accounts to our established Account Management team as you continue to focus on net new logo accounts.

What you get to do in this role:

• Strategic territory planning - Follow a disciplined and analytical approach to planning and maintaining a target new account pipeline. Keep pipeline current and progressing.
• Sales strategies - Develop effective and specific account plans to maximize new revenue growth. Develop and leverage relationships throughout our strong partner networks and in your net new customer accounts to drive strategy through organization.
• Creative marketing and prospecting - Think outside-the-box to cultivate awareness of the ServiceNow vision. Strong planning and execution of targeted campaigns for your territory.
• Customer Acumen - Actively understand each customer’s strategic growth plans, technology footprint and corresponding technology strategy, internal challenges and competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect.
• Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.
• Account Transition - After successfully closing your initial sale, you will orchestrate the transition of the account to our Account Management team.
• Net New Revenue - Execute on new business revenue goals for the organization.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven track record of new logo sales experience in IT Service Management, HR, Security Operations, Customer Service, IT Operations Management (within software or IT sales organizations) and/or Management Consulting, with a demonstrated ability to generate new business at new accounts.
• Demonstrated experience in territory strategy, planning and sales execution with measurable wins.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Ability to break down a complex sales process into discrete activities and see steps ahead to deliver customer outcomes.
• Excellent interpersonal skills to inspire and lead a matrix team to establish trust and credibility with prospective customers.
• Demonstrated perseverance, resilience, and savvy to find new creative paths to open doors, increase interaction and participation, and engage prospects.
• The ideal candidate lives our values to "stay hungry and humble" and doesn’t take their success for granted, always curious, ready to learn and evolve.
• Travel up to 50% (depending on geography/region)

Preferred Qualifications

• 7+ years of quota carrying, technology solution-based direct sales experience, penetrating net new accounts within a territory.
• Strong sales strategy skills and demonstrated experience prospecting and bringing in new business.
• Experience and success selling a variety of SaaS solutions across all lines of business.
• Demonstrated experience in keeping accurate forecast your territory, monthly/quarterly/annually, utilizing sales tools and analytics to target customers with higher propensity to buy and creating strategies that maximize success.
• Ability to thrive in a fast-paced environment.
• Track record of consistently achieving or surpassing your sales quota

For positions in this location, we offer a base pay of $137,280 - $204,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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