Account Executive - remote - STM Charters

Shelby American, Inc.; Waterloo (IA); Remote; USD 55,000 - 75,000; Full time

Job summary

Short's Travel Management is seeking an Account Executive to join their Charters team, focusing on maintaining and growing business relationships in charter air. The role involves negotiating bids, executing contracts, and ensuring customer satisfaction while collaborating with a dynamic team. Ideal candidates will have a Bachelor’s degree and experience in the charter industry, along with strong organizational and customer service skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Qualifications

• 5-7 years’ experience selling air charters preferred.
• Deep knowledge of airline/aviation operations.
• Understanding of collegiate athletics and travel.

Responsibilities

• Maintain and grow assigned book of business.
• Negotiate and collect carrier charter bids.
• Coordinate with STM for successful execution of contracts.

Skills

Organizational skills

Customer-service orientation

Sales skills

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Job description

Description

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics has a immediate opening for an Account Executive with it’s STM - Charters team. Our Charters team provides meaningful travel related solutions for sports teams, corporations, executives, entertainment tours and group and leisure travelers. We have a great team culture where we genuinely enjoy who we work with. So if you have charter air industry experience, this may be a great fit for you! This position may be remote.

What you can expect in this role:

As Account Executive for STM Charters, you will be primarily responsible for the maintenance and growth of an assigned book of business, providing customers with guidance in selecting charter air carriers, negotiation, and collection of carrier charter bids, completing lower-level Operational duties as designated by your Team, and assisting in 24-Hour service required for the successful oversight of client’s charter flights. This role will also play a role in cross marketing efforts by assisting other STM services lines, ie. Driven/Stay/TMC, with team introductions as needed.

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Paid Time Off

Essential Functions:

• Sales maintenance and growth of a dedicated book of business as assigned by STM Charters leadership.
• Utilize knowledge of the charter industry and exhibit a consultative, educated approach in all customer interactions.
• Solicit, organize, and negotiate air carrier charter bids on behalf of assigned clients, paying specific attention to changing market conditions.
• Build client requests into Stack.Aero (our aviation specific Salesforce platform) within 24 hours of receipt and begin sourcing within 48 hours of receipt.
• Provide charter air solutions to clients within 48 hours of receipt for single trips and within seven days for season-long flight programs.
• Coordinate with STM Charters’ Contract Coordinators to ensure successful execution of air carrier and client contracts.
• Complete client-facing operational duties, as required, leading up to travel.
• Collaborate with other Short’s Travel employees to provide 24x7x365 monitoring of the client’s charter flight needs.
• Represent Short’s Travel Management and STM Charters in a professional manner.
• Assist with NCAA Championship Travel, as required by company and division leadership.
• Demonstrate a curious mind and willingness to learn new skills, with a commitment to the continuous improvement of STM Charters’ product and operational offerings.
• We are a team at Short’s Travel Management; as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company.

Requirements

Qualifications:

• Bachelor’s degree required, with five to seven years’ experience selling air charters preferred.
• Deep knowledge and understanding of airline/aviation operations.
• Understanding of the nuance of collegiate athletics and athletic travel.
• Strong organizational skills and attention to detail.
• Customer-service orientation; a self-starter with the ability to focus on goals without constant direct leadership or oversight.
• Some travel required.

Preferred Qualifications:

• 2 years of full-time experience working in a collegiate athletic department. Experience booking and executing team travel or team charter flights, is a plus.

Technical Skills:

• Proficient with Microsoft Office (Excel, Word, PowerPoint & Outlook).
• Experience with Salesforce a plus.
• Ability and willingness to learn new programs/processes that may be adopted moving into the future.
• Remote work sites must have dependable high-speed internet and dedicated workspace.

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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