Account Executive Provider Market West - Northern CA - 2272852

UnitedHealth Group; Santa Rosa (CA); Remote; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and innovation. This role as a Provider Market Account Executive offers the opportunity to build and nurture relationships with Provider clients, driving growth and delivering impactful solutions. With a focus on strategic planning and collaboration, you'll engage with diverse teams to ensure client satisfaction and success. If you're passionate about making a difference in healthcare and thrive in a dynamic environment, this position is perfect for you. Embrace the challenge and grow your career while contributing to health equity on a global scale.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 5+ years in strategic roles within healthcare driving KPIs and growth.
• Experience building relationships with C-suite and stakeholders.

Responsibilities

• Develop and execute strategic account plans for Provider clients.
• Negotiate contracts and ensure service commitments are met.

Skills

Strategic Leadership

Client Relationship Management

Healthcare Market Knowledge

Negotiation Skills

Analytical Skills

Communication Skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

CRM System (SF.com)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.

At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone.

The Provider Market Account Executive is the key relationship owner and point of contact for an assigned portfolio of Provider clients. They are charged with developing and executing on strategic account plans to achieve above market growth in delivering Provider solutions to our customers. The Account Executive is accountable for the profitable growth and deployment of the overall Provider portfolio. Where appropriate, the Account Executive will work with team members across Optum Insight, Optum Health, Optum RX and UHC to align on customer plans and priorities.

The Account Executive is accountable for driving growth within the assigned accounts contributing to the regional and market P&Ls. You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.

This role will be strategically aligned to our Northern California territory. Travel for this role will be required 25-50% of the time based on the client’s need.

If you are located in Northern CA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Build, nurture and grow intimate, consultative relationships with Provider clients to understand the client’s strategy and business needs. Constantly assesses the value that Optum solutions are delivering.
• Influence team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business.
• Create value stories consistent with the clients’ strategies. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings.
• Ensure service and delivery commitments to client are met.
• Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance.
• Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales.
• Develop and present reporting of savings achievements, opportunities, and service level agreements.
• Business process management and entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.
• Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores, high renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies.
• Influencing external customers at the VP & C-Suite level as a trusted executive partner.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth.
• 3+ years of experience working with stakeholder and business leaders to drive outcomes.
• Experience in driving deep, productive relationships with external clients.
• Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams.
• Demonstrated high level of understanding of the healthcare market, specifically in the provider market.
• Willing and able to travel 25-50% of the time based on business need.
• Currently resides in the Northern California regional area.

Preferred Qualifications:

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets).
• Experience working across UHG, Optum and UHC lines of businesses.
• Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers.
• Direct experience working with clinical leaders.
• Direct experience working with product and technology teams.
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Proven application of change management methodologies.
• Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems.
• Proven solid strategic planning, analytics, and problem-solving skills.
• Demonstrated track record of active collaboration, engagement, and strategy development of key growth opportunities.
• Demonstrated excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $75,000 to $160,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).