Account Executive, MidMarket

Intercom; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

Paid Parental Leave

In-office bicycle storage

Regular compensation reviews

Job summary

A leading customer service software company is seeking a Mid-Market Account Executive. You will manage the full sales cycle, engage with clients, and evangelize the product. The ideal candidate has over 4 years of experience as an Account Executive, along with a strong SaaS background. The role offers competitive salary, medical coverage, and a hybrid working policy, requiring in-office presence three days a week.

Qualifications

• 4+ years experience as an Account Executive.
• 2+ years of SaaS experience selling similar products.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage the full sales cycle for Mid-Market customers.
• Provide forecasts and visibility on revenue performance.
• Tailor demonstrations to client needs.

Skills

Account Executive experience

SaaS sales experience

Strong sales instincts

Exceptional communication

Problem-solving

Ability to close deals

Growth mindset

Job description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

As a Mid‑Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world‑class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Intercom across our Mid‑Market segment
• Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up‑to‑date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross‑functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team

What skills do I need?

• 4+ years experience as an Account Executive
• 2+ years of SaaS experience selling similar products
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Comfortable and energized operating and problem‑solving in a fast‑moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive landscape
• Exhibits a growth mindset, intellectual curiosity, and ambition

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In‑office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated

*Proof of eligibility to work in the United States is required.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.