Account Executive Lead (Remote: SC, NC)

Insurance Office of America; Greensboro (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Executive Lead to manage client relationships and drive business growth. This remote role requires a seasoned professional with a decade of experience in sales and marketing, particularly in the insurance sector. The ideal candidate will demonstrate exceptional customer service skills and analytical prowess, ensuring client satisfaction while managing complex accounts. With a focus on teamwork and continuous improvement, this position offers a competitive salary and numerous benefits, including health insurance and a supportive work environment. If you are passionate about fostering relationships and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Competitive Salaries

Company-Paid Health Insurance

Paid Holidays and Vacations

401K with Employer Match

Employee Stock Plan Participation

Professional Growth Opportunities

Work/Family Life Balance

Community Service Commitment

Qualifications

• 10 years of industry experience in sales, marketing, or relationship management.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Direct daily activities and workflow of the account team.
• Manage client relationships and conduct meetings.

Skills

Sales Experience

Relationship Management

Analytical Skills

Customer Service

Problem-Solving

Multitasking

Education

High School Diploma or Equivalent

Property & Casualty Licensing

CIC or Equivalent Professional Designation

Tools

MS Office (Outlook, Word, Excel)

Job description

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Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Account Executive Lead - Commercial Lines (supporting our Columbia, SC office)

Remote: South Carolina or North Carolina residents | some travel required for client visitation

Book Focus: General, Construction, Contractors, Workers Comp.

About the Role:

Responsible for the strategic coordination and execution of client marketing, servicing, risk management, and sales activities. Manage a book of business, increase account retention, and resolve complex customer service problems. Actively seek to grow IOA business by identifying and acting on sales opportunities, and serve as a resource to the account team and Producers. Additionally, responsible for directing day-to-day activities and workflow, team communication and support, training and development under the direction of Operations Leadership.

Key Responsibilities

• Team Leadership: Direct daily activities and workflow of the account team.
• Technical Competence: Maintain high technical competence and industry expertise.
• Discretion and Judgment: Ensure beneficial outcomes using discretion and judgment.
• Client Relationship Management: Manage client relationships, conduct meetings, and close business.
• Communication: Act as a communication conduit between Producers and the account team.
• Customer Service and Account Management: Manage account activities, policy administration, billing, claims, and more.
• Policy Management: Manage policy expirations and renewals.
• New Business and Renewal Process: Conduct research, gather information, prepare submissions, and bind coverage.
• Accounts Receivable: Monitor reports and collect outstanding balances.
• System Maintenance: Maintain data accuracy in agency management systems.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 10 years of industry experience: sales, marketing, or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Experience to service and support large, complex accounts
• Required active Property & Casualty licensing; professional designation (CIC or equivalent) preferred
• Comfortable meeting with clients; some travel required
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, commercial, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.ioausa.com/