Account Executive I

MedImpact Healthcare Systems, Inc.; San Diego (CA); On-site; USD 102,000 - 179,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. in San Diego, CA seeks an Account Executive I-II with deep Health Plan experience, especially Medicare Part D, to manage strategic client relationships.

You will oversee complex accounts, align service delivery with financial goals, and collaborate with sales and implementation teams to maximize growth and client satisfaction. Responsibilities include developing client plans, leading cross-functional teams, and ensuring timely, high-quality deliverables while

Qualifications

• Bachelor’s Degree from four-year college or university.
• Three (3) to seven (7) years related PBM experience, or equivalent combination of education and experience.
• Health Plan – Experience in the Health Plan space, specifically in Medicare Part D.

Responsibilities

• Manage book of business in pursuit of fiscal revenue targets as set by management.
• Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including service, financial, growth and clinical initiatives.
• Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals.
• Effectively utilize MedImpact forums and resources to proactively address client needs and to elevate issues where appropriate.
• Provide timely feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized.

Job description

Exemption Status

United States of America (Exempt)

$102,260 - $140,608 - $178,955

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Account Executive I-II

• Account Executive I - $85,357 - $115,232 - $145,107
• Account Executive II - $102,260 - $140,608 - $178,956

Summary

Health Plan – Experience in the Health Plan space, specifically in Medicare Part D.

The Account Executive is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts, and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact. This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

What You Get To Do

Level I

• Manage book of business in pursuit of fiscal revenue targets as set by management
• Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client’s business needs
• Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals
• Effectively utilize MedImpact forums and resources to proactively address client needs and to elevate issues where appropriate
• Provide timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process

Level II

• Develops and manages client specific, strategic, financial, and business relationship plans that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics
• Manages large, highly complex clients that have complex business needs
• Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers
• Optimizes potential for sustainable growth and profitability for assigned book of business
• Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers
• Determines where to make “focused investments” for each account
• Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption
• Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions
• Researches and understands market trends and competitive practices to in order to share opportunities based on client needs and strategic objectives
• Mentors new Account Executives through on boarding process
• Proactively monitors client service continuum to identify and address service delivery issues and elevate concerns appropriately
• Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes
• Demonstrates ability to manage challenging situations in a positive and constructive manner
• Ensures client retention and oversee client contract renewals including managing the RFP and negotiation process
• Manages and prioritizes elements of negotiations within scope of total client relationship
• Organizes and develops assigned Book of Business presentations
• Maintains thorough understanding of clients’ business and financial goals and the relationship to MedImpact goals in sustaining a profitable partnership
• Provides regular feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process
• Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests
• Provide support to matters escalated by the client team
• Participates in and support the implementation process for new clients assigned, including collaboration with the Sales and Implementation teams on contract terms
• Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings
• Develops and maintains effective relationships with client consultants as appropriate
• Completes assignments, Salesforce cases and training including stretch assignments

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Level I:

• Bachelor’s Degree from four-year college or university
• Three (3) to seven (7) years related PBM experience, or equivalent combination of education and experience

Health Plan – Experience in the Health Plan space, specifically in Medicare Part D.

Level II

• Bachelor's degree from four-year college or university
• Seven (7) to ten (10) plus years related experience in a PBM environment, or equivalent combination of education and experience

Computer Skills

Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.

Certificates, Licenses, Registrations

Registered Pharmacist in the State of California or equivalent state preferred. Depending on assigned book of business, insurance sales and underwriting license (Resident Insurance Producer License- Accident and Health Agent) may be required.

Other Skills And Abilities

• Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management. Strong consultative selling and negotiation skills, Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases.
• Knowledge of healthcare products and contracts preferred. Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required. Excellent communication, writing and public presentation skills essential.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 35% of the time.

The Perks

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately‑held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

Osha/Ada

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.