Account Executive - Gas

Eversource; Auburn (MA); On-site; USD 98,000 - 109,000; Full time

Job summary

Eversource is seeking an industrious professional to manage small commercial and residential developments, driving end-to-end gas distribution service solutions and customer satisfaction. The role emphasizes proactive relationship management and timely project execution across MA/CT/NH travel.

Responsibilities include coordinating new connections, providing load/revenue estimates, and promoting energy efficiency programs while ensuring compliance with service policies and safety standards.

Qualifications

• Bachelor’s degree in engineering or related discipline, or equivalent experience.
• Minimum 3 years’ experience selling/servicing commercial and industrial customers.
• Residential project development and construction experience preferred.

Responsibilities

• Develop strong customer relationships within the small commercial and residential segments.
• Ensure timely installation of new or upgraded utility services and provide load/revenue estimates.
• Develop strategies for achieving corporate objectives with the small account customer base (education, rate changes, energy programs).
• Coordinate installation, follow-up on reliability or service quality problems, billing issues and customer inquiries.
• Assist with revenue cycle activities including deposits and customer data for new services.
• Promote technologies aligned with net zero targets and pursue profitable growth opportunities.
• Participate in site visits, constructability reviews, and weekly planning meetings.

Skills

Communication skills

Relationship management

Time management

Education

Bachelor’s degree in engineering

Business Administration

Tools

Maximo

GIS Maps

Salesforce

Excel

Word

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. This position provides small commercial and residential developments that are strategic customers with a coordinated point of contact for all customer issues related to gas distribution services. This position also contributes to the Company by improving customer satisfaction, retaining and growing profitable distribution and value-added service revenue. This role contributes to the Gas Operations business objectives by increasing the number of new gas customers and providing a more seamless "end to end" sale and service experience for our gas customers.

Essential Functions

• Proactive Customer Relationship Management - the activities associated with developing strong customer relationships within the assigned customer segment (small commercial and residential developments).
• New Customer Connections- responsible for ensuring timely installation of new or upgraded utility services and for accurately providing related load and revenue estimates for residential and commercial customers.
• Corporate Positioning- develops and implements strategies for achieving corporate objectives with the small account customer base, such as customer education, identifying rate changes or promoting energy efficiency programs.
• Customer Service - enforcement of customer service policies, coordination of installation of new or upgraded utility service, follow-up on reliability or service quality problems, various administrative functions, billing related issues and general customer inquiries.
• Revenue Cycle - collection of contributions in aid to construction, deposit monies and customer information necessary to establish a new or upgraded service for strategic account customers.
• Promotes new technologies to align with Eversource's net zero targets.
• Proactively provides solutions for all new business opportunities that results in profitable, incremental gross margin to achieve targeted financial and growth objectives.
• Perform weekly site visits, attend site walkdowns, constructability reviews and weekly planning and scheduling meetings.

Technical Knowledge, Skill, Education, Licenses and Certifications

• Technical Knowledge/Skill: Requires excellent communication skills (verbal and written) Provide accurate documentation of required activities. Strong interpersonal and time management skills Management skills (leading, coaching, hiring, holding people accountable, etc.) Strong business acumen and technical knowledge of electric and gas distribution systems. Ability to use PC, tablet and desktop applications (e.g., Microsoft Word, Excel, Maximo, GIS Maps, and Salesforce).
• Education: Bachelor’s degree in engineering, Business Administration, related discipline or equivalent experience Experience: Minimum of three (3) years of experience in selling/servicing commercial and industrial customers or related industry experience. Residential project development and construction experience, preferred.

Working Conditions

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. Must be available to work emergency restoration assignment as required. Must be available to travel between MA/CT/NH as necessary. Jobs can require visits to customer sites (office environments, electric vaults/rooms/switch yards, outside locations and hard hat areas) which includes driving to project sites.

#GASAJD #LI-ES3

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

• Eversource offers a competitive total rewards program.
• Check out our careers site for an overview of our benefits programs.
• Salary is commensurate with your experience.
• This position is eligible for a potential incentive.
• The annual salary range for this position is: $97,670.00-$108,520.00

Worker Type: Regular Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers' needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor's 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.