Account Executive Assistant, TPO

Carrington Holding Company; Orange (CA); Remote; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discount portal

Educational reimbursement

Referral bonuses

Job summary

Carrington Mortgage Services-Wholesale Lending seeks a detail-oriented support specialist to assist Account Executives and manage loan processing tasks. This role supports brokers, inputs loan data, gathers documents, and helps ensure timely closings in a remote-friendly environment.

You’ll work with marketing, lead management, and reporting, while staying compliant with investor guidelines. Salary ranges from $25.00 to $28.00 per hour plus a monthly incentive plan.

Qualifications

• High school diploma or equivalent is required.
• Experience in mortgage processing or wholesale account management is preferred.
• Ability to learn loan origination systems quickly and work with brokers.

Responsibilities

• Support Account Executives to enable sales activities and timely closings.
• Input loan applications and organize loan information into the LOS.
• Monitor documents, pull credit reports, and gather required appraisals.
• Coordinate marketing efforts and assist brokers to finalize submissions.
• Prepare reports and maintain confidential borrower information.

Skills

Organizational skills

Loan origination system

Office equipment proficiency

Effective communication

Time management

Confidentiality

High School diploma

Mortgage industry experience

Customer service experience

Education

High School diploma or equivalent

Tools

Loan Origination System

Job description

Come join our amazing team and work Remote !

Support assigned Account Executives(s) and TPO sales management. Responsible for assisting with tasks related to quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Provide backup assistance for assigned Account Executive(s) in their absence, including assisting brokers and resolving issues. Support marketing efforts and work with brokers to facilitate timely loan closings. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $25.00 to $28.00 / HR + MonthlyIncentive plan.

What you’ll do:

• Perform all data input, data management, and other administrative tasks so that assigned Account Executive(s) can focus on sales activities including:
• Enter new contacts into the system o Input loan applications manually
• Schedule zoom sales calls with new brokers and existing clients
• Organize and input loan information received into the Loan Origination System o Gather loan applications, credit documents, appraisals, etc.
• Monitor incoming documents verifying data collected by Account Executives
• Pull or verify credit reports and flood certs as needed
• Send welcome mails to new accounts and loan officers
• Send thank you emails to brokers after closing
• Set up company approved LinkedIn marketing for daily posts
• Review all expiring locks to ensure extensions and review unlocked loans and send reminders to lock to brokers.
• Reach out to brokers regarding the month’s closings to push condition submittal and ensure account manager is aware of any updates or discovered items; note findings in conversation log.
• Proactively monitor pipeline to ensure timely funding of loans.
• Serve as point person on marketing projects, lead management assignments, and other projects intended to increase assigned Account Executive(s) sales, personal branding, and lead generation and conversion goals. Coordinate in person and online marketing events.
• In conjunction with sales management and assigned Account Executive(s), identify methods to expand assigned Account Executive(s) business model.
• Provide backup assistance for assigned Account Executive(s) in their absence, including assisting brokers and resolving issues.
• Ensure the quality and compliance Company policies, procedures, and investor guidelines.
• Prepare reports for Account Executive(s) and sales management.
• Develop individual relationships with assigned Account Executive(s) to determine any additional assistance that may be needed on a case by case basis.
• Complete various tasks and assignments and assist departmental support staff when requested by sales management.

What you'll need:

• Extremely high level of organizational skills and ability to work on several tasks simultaneously
• Proficient in the use of Carrington’s loan origination system and other systems used in the mortgage origination process, or if new to company the ability to learn systems quickly
• Highly proficient in the use of office machines such as computer, copiers, fax machines
• Ability to communicate effectively both verbally and in writing
• Ability to handle detailed assignments and be self-motivated
• Ability to organize and prioritize workload and meet deadlines
• Ability to maintain highly confidential information in accordance with Company’s privacy policy concerning borrower’s confidential information
• High School diploma or equivalent work experience.
• Two (2) years’ mortgage industry experience required.
• Previous customer service, concierge, or customer experience required.
• Previous Retail Loan Processing or Wholesale Account Manager experience preferred.
• Experience working in a paperless environment preferred.

Our Company:

Carrington Mortgage Services-Wholesale Lendingis part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutionswith access to government and conventional loan programs, as well as low credit score home financing and low down payment options.We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:www.carringtonwholesale.com .

What is the value proposition to joining the team?

• Increased earning capacity due to access to our48 state territory.
• Ability to market faster and more efficiently inside the operation.
• Superior service levels offered to the broker as you’re inside presence ensures every step of the loan process is handled in the most efficient manner possible.
• Professional accountmanager’spartner with you and your brokers to add value every step of the way.
• Base pay plusan industry leading commission plan.
• Take over existing accounts.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

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Job Info

• Job Identification 4458
• Job Category Sales
• Posting Date 09/11/2026, 03:35 PM
• Apply Before 10/30/2026, 07:00 AM
• Job Schedule Full time
• Locations 500 N State College Blvd, Orange, CA, 92868, US (Remote)