Account Executive 1, Community Account Sales

Xfinity; Harrisburg (Dauphin County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated sales professional to drive growth in multi-dwelling properties. This role involves securing new services, managing customer relationships, and ensuring contract accuracy. You'll engage with clients through various prospecting methods, providing exceptional service to enhance customer satisfaction. If you thrive in a fast-paced environment and are passionate about technology, this is your chance to make a significant impact while advancing your career in a dynamic field.

Qualifications

• Bachelor's Degree preferred; equivalent coursework and experience may be considered.
• 0-2 years of relevant work experience required.

Responsibilities

• Secure new and maintain existing commercial internet, video, and voice services.
• Provide exemplary customer service to build and maintain strong relationships.
• Manage contracts, including renewals and new agreements.

Skills

Cold Calling

Contracts

Customer Experience (CX)

Lead Generation

Prospecting

Scheduling

Service Delivery

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for selling products and services to privately owned multi-dwelling properties/communities. Serves as a point-of-contact for customers in assigned area. Manages contracts for accounts. Represents the Company at meetings, social functions, or in the community.

Job Description

Core Responsibilities

1. Secures new and maintains existing commercial internet, video, and voice services. Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, door-to-door canvassing, customer referrals, and partner relationships.
2. Provides exemplary customer service to build and maintain strong relationships between customers and the Company. Addresses complaints promptly, including billing and service issues; provides follow-up and advises management of situations outside the scope of authority.
3. Manages contracts, including renewals and new agreements. Reviews documentation for accuracy. Ensures all customers in the assigned territory are contacted periodically.
4. Assists in preparing project status reports and maintains accurate sales, service, and customer activity records.
5. Keeps current with industry developments. Monitors and evaluates competitive services and products.
6. Makes presentations to Managers and Developers; attends meetings and social functions to maintain visibility for the Company.
7. Achieves and exceeds sales and business quality objectives.
8. Exercises independent judgment and discretion in significant matters.
9. Maintains regular, punctual attendance; willing to work nights, weekends, and overtime as necessary.
10. Performs other duties as assigned.

Employees at all levels are expected to:

• Understand and adhere to Operating Principles.
• Own the customer experience, prioritizing customer needs and seamless digital interactions.
• Be enthusiastic learners and advocates of our technology, products, and services.
• Collaborate effectively as a team and be open to new ideas.
• Participate in the Net Promoter System to incorporate feedback and improve customer satisfaction.
• Drive results and growth.
• Promote inclusion and diversity.
• Act ethically and responsibly for customers, colleagues, investors, and communities.

Disclaimer:

• This description indicates the general nature of the work performed; it is not exhaustive of all duties, responsibilities, or qualifications.

Skills

Cold Calling, Contracts, Customer Experience (CX), Lead Generation, Prospecting, Scheduling, Service Delivery

We offer benefits that support your physical, financial, and emotional well-being. Visit our careers site for more details.

Education

Bachelor's Degree preferred; equivalent coursework and experience may be considered.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

We are an equal opportunity employer, considering all qualified applicants regardless of protected characteristics.