Account Executive

BEST for Dentistry; Vancouver (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

BEST for Dentistry is seeking an Account Executive to own relationships with our existing member base, focusing on retention, engagement, and growth through expanded utilization of our vendor network.

Our Account Executives are the trusted point of contact for members—proactively reaching out, solving problems, and ensuring they get real value from their BEST membership, including hub procurement and partner tools.

Qualifications

• 1–3 years of account management, customer success, or client-facing work.
• Background in dental, healthcare, or business services is a strong plus.
• Experience with a CRM platform (HubSpot, Salesforce, or similar).
• Strong verbal and written communication skills; highly organized.
• Tech-savvy and comfortable learning new platforms. Associate or bachelor's degree preferred.

Responsibilities

• Serve as the primary contact for member accounts and build trust-based relationships.
• Conduct proactive outreach to check in on satisfaction and engagement.
• Identify upsell and cross-sell opportunities within the existing member base.
• Drive adoption of BEST's vendor partners, technology platforms, and services.
• Champion adoption of the BEST Hub platform—onboard members, troubleshoot, and train.
• Prepare and deliver QBRs and account performance updates.
• Maintain accurate activity records in HubSpot CRM.
• Assist with escalations and timely issue resolution.
• Collaborate with internal teams to deliver member-focused solutions.
• Track and report on retention, utilization, and satisfaction metrics.

Skills

Verbal and written communication

Highly organized

Relationship-builder

Tech-savvy

Microsoft Office

Education

Associate or bachelor's degree preferred

Tools

HubSpot

Salesforce

Job description

Company Description Our mission at BEST for Dentistry is to level the playing field for independent dentistry. We’re a close-knit team that cares about what we do and the people we serve. If you're a people-person who also gets excited about technology and helping others get the most out of it, this role was made for you.

BEST for Dentistry is a rapidly growing company providing group purchasing, business services, and technology solutions to independent dental practices. This role is at the heart of delivering that promise to our existing members.

About the Role

Reporting to the Vice President & General Manager, the Account Executive is the primary relationship owner for BEST's existing member base. This is a service-first, relationship-driven role focused on member retention, engagement, and growth through expanded utilization of BEST's vendor and partner network.

Our Account Executives are the trusted point of contact for our members — proactively reaching out, solving problems, and making sure they're getting real value from their BEST membership. From group purchasing and vendor partnerships to our Hub procurement platform, you'll play a central role in connecting independent practices to the tools and support that help them compete and thrive.

Key Responsibilities

• Serve as the primary point of contact for member accounts, building strong, trust-based relationships
• Conduct regular proactive outreach to check in on member satisfaction and engagement
• Identify and act on upsell and cross-sell opportunities within the existing member base
• Drive adoption and utilization of BEST's vendor partners, technology platforms, and service offerings
• Champion adoption of the BEST Hub procurement platform — onboard members, troubleshoot issues, provide training, and serve as the go-to resource for platform-related questions
• Prepare and deliver Quarterly Business Reviews (QBRs) and account performance updates
• Maintain accurate and up-to-date activity records in HubSpot CRM
• Assist with member escalations and issue resolution in a timely manner
• Collaborate with internal teams to deliver solutions that meet member needs
• Track and report on key account metrics including retention, utilization, and satisfaction

What We're Looking For

• 1–3 years of experience in account management, customer success, or a client-facing service role
• Background in dental, healthcare, or business services is a strong plus
• Experience with a CRM platform (HubSpot, Salesforce, or similar)
• Strong verbal and written communication skills — comfortable on the phone and in writing
• Highly organized with the ability to manage multiple accounts and priorities
• A natural relationship-builder who genuinely enjoys helping people and solving problems
• Tech-savvy and comfortable learning and supporting new platforms
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Associate or bachelor's degree preferred — relevant experience always counts!